At a Glance
- Tasks: Deliver exceptional customer experiences and help customers navigate tech solutions.
- Company: Join Optus, a leading telecommunications provider in Australia.
- Benefits: Enjoy 25% off products, flexible rosters, and 24/7 wellbeing support.
- Other info: Inclusive environment with opportunities for meaningful connections and career development.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: Strong customer service skills and a passion for technology.
The predicted salary is between 9.9 - 12.1 £ per hour.
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Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.
- We’re looking for a vibrant and motivated
- Casual Retail Service Consultant to join our
Devonport team.
If you love helping people, thrive inbeing a part ofa supportive crew, and bring positive energy to everyinteraction, thenwe’d love to have you on board!
At Optus, you’ll feel connected to what truly matters.
We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team.
Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.
Whatyou’lldo
- Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
- Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
- Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
- Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.
Whatyoubring
- Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
- Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
- Problem
Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
- Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situationswith empathy and respect, and work toward the best solution for the customer.
- Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer ‑ first environment where everyone succeeds.
What’s in it for you?
- Phenomenalperks, including 25% off Optus products andexclusive access tounique discounts with our retail partners.
- Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
- Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
- Flexible rosters that work around the life you live outside of work.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
We also want to do our best to make our recruitment process inclusive.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email Accessible Recruitment@optus. com. au or call 1800 309 170.
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Retail Consultant, Devonport in Plymouth employer: Singtel Group
Optus is an excellent employer, offering a vibrant work culture where team spirit and customer engagement are at the forefront. With flexible hours and a strong focus on employee wellbeing, staff are empowered to thrive while delivering exceptional service in the dynamic retail environment of Arndale. Join us to grow your skills and make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Consultant, Devonport in Plymouth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Singtel Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Singtel Group!
We think you need these skills to ace Retail Consultant, Devonport in Plymouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Singtel Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Singtel Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Singtel Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Singtel Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
