At a Glance
- Tasks: Deliver exceptional customer experiences and help customers navigate tech products.
- Company: Join Optus, a leading telecommunications provider in Australia.
- Benefits: Enjoy 25% off products, flexible rosters, and access to wellbeing support.
- Other info: Inclusive environment with opportunities for meaningful connections and career development.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: Strong customer service skills and a passion for technology.
The predicted salary is between 9.9 - 12.1 £ per hour.
Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We’re looking for a vibrant and motivated Casual Retail Service Consultant to join our Arndale team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!
At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.
What you’ll do:
- Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
- Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
- Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
- Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.
What you bring:
- Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
- Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
- Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
- Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
- Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer-first environment where everyone succeeds.
What’s in it for you?
- Pheomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
- Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
- Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
- Flexible rosters that work around the life you live outside of work.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.
Retail Consultant, Arndale employer: Singtel Group
Optus is an exceptional employer that prioritises a vibrant and supportive work culture, making it an ideal place for a Retail Consultant in Devonport. With flexible rosters, generous employee discounts, and a strong commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally. The company fosters meaningful connections through various employee-led networks and provides access to 24/7 wellbeing support, ensuring that every team member feels valued and connected.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Consultant, Arndale
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Singtel Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Singtel Group and let us see your personality shine through!
We think you need these skills to ace Retail Consultant, Arndale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Singtel Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Singtel Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Singtel Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Singtel Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Singtel Group will surely appreciate.
