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- Tasks: Be the friendly face of our Wandsworth accommodation service, managing access and supporting residents.
- Company: Join London's leading homelessness charity making a real difference every day.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Flexible 25-hour work week with opportunities for growth and development.
- Why this job: Make a positive impact on people's lives while building your career in the sector.
- Qualifications: Friendly, organised, and ready to learn; no prior experience needed.
The predicted salary is between 24000 - 30000 £ per year.
About the role:
Join our Wandsworth accommodation service as a Day Concierge and be right at the centre of the day-to-day running of the building. This is hands-on, front-of-house work where you’ll be the first face people see and the steady presence that keeps things running smoothly. From managing access and responding to day-to-day issues, to working with colleagues, contractors and partner agencies, you’ll play a key role in creating a safe, calm and well-run environment where people can begin to settle and move forward.
You’ll be working alongside people experiencing homelessness and multiple disadvantage, building professional, respectful relationships while maintaining clear boundaries. It’s a role that blends practical problem-solving with people skills; no two days are the same, and your ability to stay organised, observant and approachable will make a real difference to how the service feels and functions.
At Single Homeless Project (SHP), this role is a strong starting point if you’re looking to build a career in the sector. You’ll gain exposure to frontline services, develop confidence in managing a busy environment and be supported to grow your skills and progress in a way that works for you.
The working rota for this role is 25 hours per week 8am - 4:45pm Wednesday, Thursday and Friday.
About you:
- You’re friendly and approachable, confident speaking to a range of people and making them feel welcome.
- You’ve got a natural sense of responsibility and can stay calm and professional in a busy environment.
- You’re willing to learn, open to feedback and ready to build your skills in a frontline service.
- You’re organised and practical, able to manage day-to-day tasks and respond to issues as they come up.
- You take pride in your work and are happy to help keep the service safe, tidy and running smoothly.
About us:
We’re London’s leading homelessness charity – and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they’re rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
- Closing date: Sunday 24th May at midnight
- Interview date: Tuesday 2nd and Wednesday 3rd June online via Microsoft Teams
- Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
- This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
- Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Day Concierge in Wandsworth employer: SINGLE HOMELESS PROJECT
Contact Detail:
SINGLE HOMELESS PROJECT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge in Wandsworth
✨Tip Number 1
Get to know the organisation! Research Single Homeless Project and understand their mission. This will help you connect your values with theirs during interviews, showing that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, try role-playing common scenarios with friends or family. This will help you feel more confident when interacting with potential colleagues and service users.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve had to stay calm under pressure. This will demonstrate your ability to handle the day-to-day challenges of being a Day Concierge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team at Single Homeless Project.
We think you need these skills to ace Day Concierge in Wandsworth
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, this role is all about building relationships, so a genuine tone can go a long way.
Highlight Relevant Experience: Make sure to mention any experience you have that relates to working with people or in busy environments. Whether it’s a previous job, volunteering, or even life experiences, we want to know how you’ve developed those practical problem-solving and people skills.
Show Your Organisational Skills: Since the Day Concierge role involves managing day-to-day tasks, it’s important to demonstrate your organisational abilities. Share examples of how you’ve kept things running smoothly in past roles or situations, and how you handle unexpected challenges.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we’re excited to see what you bring to the table!
How to prepare for a job interview at SINGLE HOMELESS PROJECT
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Day Concierge involves. Familiarise yourself with the responsibilities mentioned in the job description, like managing access and responding to issues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with diverse groups of people. Think of situations where you’ve had to stay calm under pressure or resolve conflicts, as these stories will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
Being organised is key in this role. During the interview, discuss how you manage your time and tasks effectively. You could mention any tools or methods you use to stay on top of your responsibilities, which will show that you can handle the day-to-day demands of the job.
✨Emphasise Your Willingness to Learn
The job description mentions being open to feedback and learning. Be ready to talk about times when you’ve embraced constructive criticism or sought out opportunities to develop your skills. This will convey your commitment to personal growth and your readiness to adapt in a dynamic environment.