Trainee Support Worker

Single Homeless Project has an opportunity for a Trainee Project/Young Person's/Floating Support Worker to join our experienced and committed teams based in London. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary starting at £28,860, increasing at 6 months to £29,822.40 (and then further increases). We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. We’re here for Londoners wherever they are on their journey.

We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

This is your chance to begin a career that changes lives – starting with your own. At Single Homeless Project (SHP), we believe in developing new talent and giving you everything you need to thrive in the homelessness sector.

You will be part of a mission that helps people across London – in Lewisham, Camden, Islington and Leyton – move from crisis to stability and towards a life they can truly enjoy. From day one, you will be supported by experienced colleagues and immersed in a training programme designed to give you the skills, confidence and knowledge to succeed.

As a Trainee Project Worker/Young Person's Worker, you will be based within a project team, working directly with clients or young people to build trust, create safety and support meaningful progress. You will help people settle into the service, engage with support, develop practical life skills, manage day-to-day challenges and take steps towards greater independence.

As a Trainee Floating Support Worker, you will travel across London to meet clients in their homes and communities, tackling housing issues, supporting health and wellbeing, and helping them achieve personal goals. The work is varied, fast-paced and deeply rewarding, with every shift bringing the chance to see real change happen.

In return, you will be part of a comprehensive and engaging Trainee Programme, with support around you from day one. You will learn through trainee-specific workshops, formal training, reflective practice, service visits and hands-on experience alongside knowledgeable colleagues across SHP. Over the course of the traineeship, which usually runs for up to 9 months with the possibility of fast-track at 6 months, you will build skills in areas such as housing, benefits, mental health, safeguarding and recovery-focused support.

We are seeking to recruit a group of trainees to form a cohort starting between August - September.

About you: You do not need previous experience in homelessness, supported housing or a formal support role — what matters is your passion for people, your values, and the transferable skills you bring from your work, study or life experience. You can build trust with others, listen without judgement and bring patience, empathy and consistency to people who may be facing complex challenges.

You are curious, motivated and ready to learn — open to feedback, willing to ask questions, and excited to build your confidence through training, teamwork and hands-on experience. You bring energy, creativity and a problem-solving mindset, with the confidence to encourage people to recognise their strengths and take positive steps towards the life they want.

You believe people deserve to be treated with dignity, fairness and respect, and you want to be part of work that helps clients feel safer, more hopeful and more in control of their future.

Our attractive benefits package includes:

• A salary increase after successfully completing six month’s probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Project Worker Complex Needs - we’d like to hear from you!

Closing date: Sunday 28th June at Midnight

Interview date: Wednesday 8th, Thursday 9th and Friday 10th July online via Microsoft Teams

Please note, there will be a second round of interviews for those progressed from our initial first stage interviews in person in an SHP service.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.