At a Glance
- Tasks: Support individuals at risk of losing their homes and help them build stability and confidence.
- Company: Join London's leading homelessness charity making a real difference every day.
- Benefits: Competitive salary, flexible hours, generous leave, and comprehensive training.
- Other info: Dynamic role with opportunities to shape services and make a lasting impact.
- Why this job: Be part of a compassionate team dedicated to preventing homelessness and empowering lives.
- Qualifications: Experience in support work and a passion for helping those in need.
Single Homeless Project has an exciting opportunity for two Tenancy Rescue Workers to join our team based across London. You will join us on a full-time, fixed term basis until 31st March 2027. In return, you will receive a competitive salary starting at £32,034.46 and rising incrementally to £35,081.51 per annum (pro rata). We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. We’re here for Londoners wherever they are on their journey.
We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
This isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
About the Tenancy Rescue Worker role:
For someone moving away from street homelessness, having a home can be life-changing — but keeping that home can take the right support at the right moment. TST North works with people in social housing across North, West and East London, helping them build stability, independence and confidence in their own home.
As a Tenancy Rescue Worker, you’ll step in when someone’s tenancy, safety or wellbeing is at risk. Your day-to-day work will include responding to internal referrals, visiting clients in their homes, assessing risk and need, co-producing support and safety plans, and taking practical action around issues such as arrears, debts, benefits, anti-social behaviour, safeguarding concerns, poor health, substance use, domestic abuse or social isolation.
You’ll work closely with clients, TST colleagues, housing providers, local authorities and specialist services to prevent situations from escalating and help people stay safely housed. This could mean advocating with a landlord, helping someone access health or welfare support, coordinating a multi-agency response, supporting a client to understand their tenancy rights and responsibilities, or helping rebuild trust where services have not always felt safe or reliable.
This is a new role in TST North, so you’ll also help shape how the service responds when people are at greatest risk of losing the stability they have worked hard to build. You’ll bring calm, skilled intervention, strong partnership working and a real belief that people should not be left to fall back into homelessness when the right support could help them stay safely housed.
About you:
You know how much a stable home can change someone’s future, and you bring the skill, patience and belief needed to help people protect it. You’re confident working with people experiencing multiple disadvantage, using trauma-informed, strengths-based support to build trust, reduce risk and create practical next steps.
You can respond calmly when things are escalating, making sound decisions around safeguarding, tenancy risk, arrears, wellbeing concerns or crisis situations. You understand the realities of tenancy sustainment, housing rights, financial pressure and partnership working — and you know how to turn that knowledge into action for clients. You’re reflective, collaborative and solutions-focused, with the confidence to help shape a new role and strengthen how TST supports people to stay safely housed.
Our attractive benefits package includes:
- A salary increase after successfully completing six month’s probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Rescue Worker
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at SINGLE HOMELESS PROJECT.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from SINGLE HOMELESS PROJECT!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like SINGLE HOMELESS PROJECT, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at SINGLE HOMELESS PROJECT or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Rescue Worker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to SINGLE HOMELESS PROJECT:Before hitting send, make sure to tailor your application specifically to SINGLE HOMELESS PROJECT! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at SINGLE HOMELESS PROJECT
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
