Services Manager

Single Homeless Project has an opportunity for a Services Manager - Young People's Accommodation to join our experienced and committed teams based in Greenwich, London. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary starting at £46,988.17 and rising incrementally to £50,128.66 per annum. We're London's leading homelessness charity – and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we're not shying away. We're rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We're here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that's bold, compassionate and determined to do better for the people we support and for each other. You'll work alongside colleagues with lived experience, in a space that's trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We're not perfect, but we're real. We listen. We learn. And we push forward, together. Because this isn't just a job. It's a chance to lead with empathy, spark change, and help build a London where no one is left behind.

About the Services Manager - Young People's Accommodation role: This is a leadership role with real scale, real accountability and real impact. As Services Manager, you'll lead a multi-site service supporting young people across Greenwich - shaping environments that are safe, consistent and genuinely geared towards helping young people move forward with confidence. Your presence will be felt across every part of the service. You'll move between sites, staying close to delivery while holding a clear line of sight on performance, quality and risk. You'll back your teams to deliver strong, personalised support while keeping a firm grip on housing management, safeguarding and service standards - making sure good practice isn't occasional, but embedded everywhere.

This is about more than oversight. You'll build confident, reflective teams who understand young people's experiences and respond with clarity, consistency and belief in what's possible. Psychologically informed, trauma-informed and strengths-based approaches won't sit in policy - you'll make sure they show up in how teams think, act and support every day. You'll also be the connector across the system. Working closely with commissioners, local authorities and partners, you'll ensure referrals are right, pathways are clear and move-on is intentional from day one. You'll use data, insight and feedback to challenge drift, drive improvement and keep the service evolving - because standing still isn't an option when young people are relying on you to get this right.

If you're motivated by high standards, thrive on leading at scale and believe young people deserve services that are ambitious, consistent and built around their strengths — this is where you make it happen.

About you: You're an experienced manager who can lead and develop teams across multi-site, accommodation-based services, holding clear accountability for performance and standards. You have a strong grasp of housing management, safeguarding and health & safety, and are confident managing risk and complexity in a young people's service. You bring experience of working with young people facing multiple disadvantage, and can embed trauma-informed, psychologically informed and strengths-based approaches in practice. You build credible, effective relationships with local authorities, commissioners and partner agencies, and represent your service with confidence and clarity. You use data, insight and professional judgement to challenge, improve and strengthen outcomes, leading with integrity, curiosity and resilience.

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Don't miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply' now to become our Services Manager - Young People's Accommodation - we'd like to hear from you!

Important info: Closing Date: Sunday 17th May at midnight Interview Date: Thursday 28th and Friday 29th May at a Young Person's SHP service in Greenwich. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.