At a Glance
- Tasks: Lead a high support accommodation service for young people, ensuring quality and safety.
- Company: Join SHP, a supportive organisation dedicated to empowering young people.
- Benefits: Access to training, development opportunities, and a collaborative work culture.
- Other info: Dynamic role with a focus on continuous improvement and partnership working.
- Why this job: Make a real difference in young people's lives while developing your leadership skills.
- Qualifications: Experience in managing youth or social care services and strong leadership abilities.
About the role:
Some services need more than strong management — they need a leader who can hold the whole picture, set the standard and keep young people’s futures at the centre when the work is busy, fast-moving and high stakes. As Service Manager for our Camden Young People’s service, you will lead a high support accommodation service made up of 4 units, supporting 31 young people and providing overall leadership to a team of around 20 staff. You’ll be responsible for the safe, effective and high-quality delivery of the service, bringing confident oversight across safeguarding, housing management, risk, performance, quality, staffing and day-to-day operations. You’ll lead with presence and purpose, supporting your team to deliver consistent, personalised and trauma-informed support that helps young people build stability, independence and stronger future pathways. You’ll also play a key role in strengthening partnership working across Camden, including with local authorities, commissioners and partner agencies. From referrals and move-on pathways to Ofsted readiness, data, young people’s feedback and continuous improvement, you’ll make sure the service is not only well run, but constantly learning, improving and ambitious for the young people it supports. At SHP, you’ll also be part of a supportive learning culture, with access to training, development and opportunities to keep growing as a leader while shaping a service that really matters.
About you:
You bring strong experience managing accommodation-based, residential, youth, housing, social care or similar services, with the confidence to lead a sizeable team and hold service-wide standards. You understand the responsibilities that come with managing a young people’s service, including safeguarding, housing management, health and safety, performance, quality and risk. You’re confident supporting teams to work with young people facing multiple disadvantage, using trauma informed, psychologically informed and strengths-based practice to shape meaningful, personalised support. You can balance warmth with accountability, creating a team culture where staff feel supported, clear on expectations and able to deliver high-quality work. You build trust quickly with staff, young people and partners, and bring the integrity, curiosity and courage needed to lead a service where people can thrive.
Important Info:
- Closing Date: Wednesday 10th June at midnight
- Interview Date: Thursday 18th June at a Young Person's Service
- This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
- Please note applications are reviewed for AI use in application questions.
- Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Service Manager employer: SINGLE HOMELESS PROJECT
At SHP, we pride ourselves on being an exceptional employer, particularly for those passionate about making a difference in the lives of young people. Our Camden Young People’s service offers a supportive work culture that prioritises professional development and continuous learning, ensuring that our Service Managers have access to training and growth opportunities. With a focus on trauma-informed care and a commitment to high-quality service delivery, you will be part of a dedicated team that is not only ambitious for the young people we support but also fosters a collaborative environment where staff feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with professionals on LinkedIn. The more connections you make, the better your chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about the role and the young people you'll be supporting.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your experience managing teams and delivering high-quality services. The more you rehearse, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting young people.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Service Manager. We’re looking for specific examples that demonstrate your leadership and management abilities in similar settings.
Showcase Your Impact:Use your application to illustrate how you've made a difference in previous roles. Whether it’s improving service delivery or supporting young people, we want to hear about the positive changes you’ve driven!
Apply Through Our Website:Remember, applying is super easy! Just scroll down and click on 'Apply' on our website. It’s the best way to ensure your application gets to us directly and is considered for this important role.
How to prepare for a job interview at SINGLE HOMELESS PROJECT
✨Know Your Service Inside Out
Before the interview, make sure you thoroughly understand the Camden Young People’s service and its mission. Familiarise yourself with the specific challenges young people face in the area and think about how your experience aligns with the service's goals. This will show your genuine interest and commitment.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you create a supportive team culture. Think of examples where you've successfully led a team through challenges, especially in high-pressure situations. Highlight your ability to balance warmth with accountability, as this is crucial for the role.
✨Emphasise Trauma-Informed Practices
Since the role involves working with young people facing multiple disadvantages, be ready to talk about your experience with trauma-informed and strengths-based practices. Share specific instances where you've implemented these approaches and the positive outcomes that resulted.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the service's current challenges, team dynamics, and future goals. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
