Service Manager

Single Homeless Project has an opportunity for a Service Manager to join our experienced and committed teams based in Lambeth. You will join us on a full-time, 12 month fixed term basis (Maternity cover). In return, you will receive a competitive salary starting at £39,328.93 and rising incrementally to £42,567.02 per annum (pro rata).

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that’s committed to making a real difference in people’s lives. You’ll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need.

About the Service Manager role:

As Service Manager for our Lambeth PRS and Refugee Resettlement services (maternity cover), you’ll step into a visible, high-impact leadership role overseeing two established teams supporting families resettled in Lambeth through government refugee schemes and people transitioning from rough sleeping into private rented or social housing. Day to day, you’ll be leading and developing a team of eight Support Workers, setting the standard for high-quality, trauma-informed and strengths-based support. You’ll hold oversight of complex casework, safeguarding and risk, maintain strong relationships with Lambeth commissioners and pathway partners, and ensure performance and reporting are on track. You’ll balance operational grip with strategic oversight — using data to spot trends, driving continuous improvement, and ensuring clients are not only sustaining their tenancies but building confidence, connection and independence in their communities.

This is a fast-paced, partnership-rich role where your leadership will directly shape outcomes for families navigating life in a new country and individuals rebuilding after homelessness. If you’re someone who thrives on responsibility, backs your team to deliver their best work and keeps people’s aspirations at the centre of everything, this is your opportunity to step in and make a lasting difference.

About you:

• You’re a confident and compassionate leader who knows that strong management creates the conditions for change.
• Has experience leading frontline teams and knows how to motivate, challenge and develop others to deliver high standards.
• Understands rough sleeping and the realities facing refugees and asylum seekers rebuilding their lives in the UK.
• Is confident managing risk and safeguarding, and can support staff to work calmly and proportionately in complex situations.
• Can build trusted relationships with local authorities and partners while holding performance and accountability.
• Is motivated by helping people sustain their homes and build independent, connected lives — not just meet targets.

Our attractive benefits package includes:

• A salary increase after successfully completing six month’s probationary period.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services.
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays).
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary.
• Staff Health Cash Plan and discounts scheme.
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work.

Closing Date: Sunday 15th March at midnight. Interview date: Tuesday 24th and Wednesday 25th March at SHP Head Office in Kings Cross.

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.

Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply' now to become our Service Manager - we’d like to hear from you!

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.