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- Tasks: Lead a dedicated outreach team to support homeless individuals in Camden.
- Company: Join London's leading homelessness charity making a real difference.
- Benefits: Competitive salary, flexible hours, generous leave, and comprehensive training.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a frontline leader, spark change, and help rebuild lives in London.
- Qualifications: Experience in frontline leadership and understanding of trauma-informed practices.
Single Homeless Project has an opportunity for an Outreach Team Manager to join our experienced and committed teams based in Camden, London. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary starting at £38,592.18 and rising incrementally to £41,580.14 per annum.
We are London's leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve.
About the Outreach Team Manager role:
This is frontline leadership at its most real. As Team Managers in Camden's Rough Sleeping Outreach Service, you'll lead from the front of a service that meets people where they are - on the streets, in hotspots and through the hub - building trust, responding quickly and helping people move towards safety and stability. You'll be holding a fast-moving, complex service together day to day. That means overseeing outreach activity, shaping how the team responds to changing demand, and making sure people aren't passed around but supported through a joined-up, No Wrong Door approach.
You'll guide staff through high-risk and high-pressure situations, keeping practice psychologically informed, trauma-informed and focused on what actually works for people experiencing multiple disadvantage. Alongside this, you'll play a key role in coordinating Camden's response to severe weather, working with partners to act quickly when it matters most.
These are roles where your leadership is visible and felt. You'll build a team culture that is reflective, accountable and resilient, where staff feel supported to do challenging work well and keep standards high. At SHP, this is also a role that grows you. You'll deepen your leadership in a complex, borough-wide service, strengthen your system influence and open up clear pathways into senior operational roles.
About you:
- You've led frontline teams in homelessness, outreach or services supporting people experiencing multiple disadvantage, and you know how to keep things moving in a fast-paced environment.
- You bring a calm, decisive approach to risk and safeguarding, with the confidence to guide others through complex, high-pressure situations.
- You understand trauma-informed and psychologically informed practice and can embed this in how your team works day to day.
- You're confident working across services and agencies, building relationships that actually get things done for clients.
- You use data, insight and what you're seeing on the ground to make decisions and improve how a service operates.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period.
- A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services.
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays).
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary.
- Staff Health Cash Plan and discounts scheme.
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work.
Don't miss out on this great opportunity to join the Single Homeless Project team - please click apply now to become our Outreach Team Manager - we'd like to hear from you!
Important info:
- Closing date: Sunday 17th May at midnight.
- Interview date: Thursday 28th and Friday 29th May at SHP Head Office in Kings Cross.
- Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
- This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
- Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
- Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.
- We are also Disability Confident Committed and are IIP Silver accredited.
Outreach Team Manager employer: SINGLE HOMELESS PROJECT
Contact Detail:
SINGLE HOMELESS PROJECT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outreach Team Manager
✨Tip Number 1
Get to know the organisation! Research Single Homeless Project and understand their mission, values, and the specific challenges they face. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or attend relevant events. Building relationships can give you insider knowledge about the role and the team culture, plus it shows your commitment to the cause.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle high-pressure situations or support team members through complex challenges. Use real-life examples from your experience to demonstrate your leadership style and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a positive impact in London.
We think you need these skills to ace Outreach Team Manager
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your passion for helping others and your commitment to making a difference in the lives of those experiencing homelessness.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Outreach Team Manager role. Highlight your leadership experience and how you've successfully navigated high-pressure situations in the past.
Showcase Your Understanding: Demonstrate your knowledge of trauma-informed and psychologically informed practices. We’re looking for someone who understands these concepts and can apply them in real-world scenarios, so share relevant examples from your experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at SINGLE HOMELESS PROJECT
✨Know Your Stuff
Make sure you understand the ins and outs of homelessness services, especially in Camden. Familiarise yourself with Single Homeless Project's mission and values, and be ready to discuss how your experience aligns with their approach to outreach and support.
✨Show Your Leadership Skills
Prepare examples that showcase your leadership style, particularly in high-pressure situations. Think about times when you've guided a team through challenges, and be ready to explain how you foster a supportive and resilient team culture.
✨Emphasise Trauma-Informed Practice
Since this role requires a strong understanding of trauma-informed care, be prepared to discuss how you've implemented these principles in your previous roles. Share specific strategies you've used to support individuals experiencing multiple disadvantages.
✨Build Relationships
Highlight your ability to collaborate across services and agencies. Be ready to share examples of how you've built effective partnerships in the past, and how those relationships have led to positive outcomes for clients.