Night Concierge

Overview

Night Concierge role at Single Homeless Project. We have two Night Concierge roles available within our Westminster service at Harrow Road and Royal Oak, and one position at the Launchpad Service in Newham. These services operate 24/7, providing short-term, emergency accommodation for people experiencing homelessness. You\\\’ll play a key role in maintaining a safe, calm and respectful environment overnight, ensuring each person who walks through our doors is met with dignity and care at a critical time in their life.

Responsibilities

• Conduct regular building checks and monitor safety systems, including CCTV.
• Manage access and maintain clear records to support smooth service operations.
• Provide person-centred, trauma-informed support, including listening, reassurance, and calm responses in emergencies.
• Contribute to creating stability and safety that helps clients plan their next steps.

About You

You don\\\’t need to have done this exact role before, but we are looking for people who are:

• Reliable, observant, and able to maintain clear professional boundaries.
• Experienced in supported housing, security, homelessness services, or similar environments.
• Confident managing challenging situations, including escalating or de-escalating incidents.
• Understanding of safeguarding and the importance of creating a safe environment.
• Comfortable with a mix of routine tasks (like checks and monitoring) and responsive, people-focused work.
• Able to apply a trauma-informed, empathetic approach, even during difficult or unpredictable moments.

About Us

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. We make a difference to 12,000 lives every year across all 32 boroughs. We offer a compassionate, driven team and opportunities to grow within a values-driven organisation that puts people first.

Important Info

• Closing date: Sunday 7th September at midnight
• Interview date: Wednesday 17th and Thursday 19th September online via Microsoft Teams
• This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
• Applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Don\\\’t miss out on this great opportunity to join the Single Homeless Project team – please click apply now to become our Night Concierge.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Social care