Night Concierge

Night Concierge

Islington Full-Time 24000 - 33600 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Be the night-time hero, ensuring safety and support for those in need.
  • Company: Join Single Homeless Project, a charity transforming lives across London.
  • Benefits: Enjoy a collaborative environment with opportunities for personal growth and development.
  • Why this job: Make a real impact while gaining valuable experience in a supportive team.
  • Qualifications: Mature attitude, good customer care skills, and basic computer literacy required.
  • Other info: Work Monday, Thursday, Friday & Saturday nights; Enhanced DBS check needed.

The predicted salary is between 24000 - 33600 £ per year.

As a Night Concierge in our Ashley Road (Islington) accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You’ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. You'll be part of a wider team committed to making a real difference - every night.

This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP’s) dedicated out-of-hours management team, you’ll never be without support - even when working solo.

Joining SHP is more than a job - it’s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike.

The working pattern for the role is Monday, Thursday, Friday & Saturday 10pm - 08.15am.

A mature and non-judgemental attitude to working with a client group that may present challenging behaviour.

  • A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services.
  • The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP’s policy and procedural framework.
  • An understanding of Health and Safety at work and the likely issues to occur in a residential building.
  • Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision.
  • An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need.

Important info: Closing date: Sunday 22nd June at midnight. Interview date: Thursday 3rd July at Ashley Road Service in Islington. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Night Concierge employer: Single Homeless Project

At Single Homeless Project, we pride ourselves on being an exceptional employer, offering a supportive and values-driven work culture that empowers our Night Concierges to make a real impact in the lives of vulnerable individuals. Located in Islington, our team enjoys a collaborative environment with ample opportunities for personal and professional growth, ensuring that every staff member feels valued and equipped to contribute meaningfully to our mission of preventing homelessness and promoting wellbeing.
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Contact Detail:

Single Homeless Project Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Night Concierge

✨Tip Number 1

Familiarise yourself with the specific challenges faced by vulnerable individuals. Understanding their needs and behaviours will help you demonstrate empathy and a non-judgemental attitude during your interactions.

✨Tip Number 2

Highlight any previous experience in customer service or support roles, especially those involving crisis management. This will show that you have the skills to handle emergencies and provide practical support effectively.

✨Tip Number 3

Prepare to discuss your understanding of health and safety protocols relevant to residential settings. Being knowledgeable about these issues will demonstrate your readiness to ensure a safe environment for clients.

✨Tip Number 4

Showcase your ability to work independently and make quick decisions. Share examples from past experiences where you successfully managed tasks without direct supervision, as this is crucial for the Night Concierge role.

We think you need these skills to ace Night Concierge

Excellent Communication Skills
Customer Care Skills
Conflict Resolution
Problem-Solving Skills
Health and Safety Awareness
Ability to Work Independently
Decision-Making Skills
Empathy and Compassion
Basic IT Skills
Time Management
Non-Judgemental Attitude
Adaptability
Team Collaboration
Understanding of Vulnerable Client Needs

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Night Concierge. Highlight your understanding of the role in your application, especially your ability to create a safe and supportive environment.

Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise your customer care skills, ability to handle challenging behaviour, and any previous experience in similar roles.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping vulnerable individuals and your commitment to making a difference. Use specific examples from your past experiences that demonstrate your maturity, non-judgemental attitude, and decision-making abilities.

Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.

How to prepare for a job interview at Single Homeless Project

✨Understand the Role

Make sure you thoroughly read the job description and understand the responsibilities of a Night Concierge. Be prepared to discuss how your skills and experiences align with creating a safe and supportive environment for clients.

✨Show Empathy and Understanding

Demonstrate a mature and non-judgemental attitude during the interview. Share examples from your past experiences where you've successfully supported vulnerable individuals or handled challenging behaviours.

✨Highlight Decision-Making Skills

Be ready to discuss situations where you've had to make quick decisions under pressure. This role requires confidence in challenging situations, so provide examples that showcase your ability to think on your feet.

✨Familiarise Yourself with Health and Safety Protocols

Since the role involves managing safety checks and responding to emergencies, it’s important to show your understanding of health and safety issues in a residential setting. Prepare to discuss relevant protocols and how you would implement them.

Night Concierge
Single Homeless Project
S
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