At a Glance
- Tasks: Lead a high support accommodation service for young people, ensuring quality and safety.
- Company: SHP, a supportive organisation focused on youth development.
- Benefits: Access to training, professional development, and a collaborative work environment.
- Other info: Join a culture of continuous improvement and partnership working across Camden.
- Why this job: Make a real difference in young people's lives while leading a passionate team.
- Qualifications: Experience in management and a commitment to supporting young people.
The predicted salary is between 30000 - 40000 € per year.
About the role:
Some services need more than strong management — they need a leader who can hold the whole picture, set the standard and keep young people’s futures at the centre when the work is busy, fast-moving and high stakes. As Service Manager for our Camden Young People’s service, you will lead a high support accommodation service made up of 4 units, supporting 31 young people and providing overall leadership to a team of around 20 staff.
You’ll be responsible for the safe, effective and high-quality delivery of the service, bringing confident oversight across safeguarding, housing management, risk, performance, quality, staffing and day-to-day operations. You’ll lead with presence and purpose, supporting your team to deliver consistent, personalised and trauma-informed support that helps young people build stability, independence and stronger future pathways.
You’ll also play a key role in strengthening partnership working across Camden, including with local authorities, commissioners and partner agencies. From referrals and move-on pathways to Ofsted readiness, data, young people’s feedback and continuous improvement, you’ll make sure the service is not only well run, but constantly learning, improving and ambitious for the young people it supports.
At SHP, you’ll also be part of a supportive learning culture, with access to training, development and resources.
Service Manager in London employer: SINGLE HOMELESS PROJECT
At SHP, we pride ourselves on being an exceptional employer, particularly for those passionate about making a difference in the lives of young people. Our Camden Young People’s service offers a collaborative and supportive work environment where you can thrive professionally while contributing to meaningful change. With a strong focus on employee development, training opportunities, and a culture that values innovation and partnership, we empower our staff to lead with purpose and create lasting impacts in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills and experiences effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and supported young people in previous roles. Use specific examples to demonstrate your ability to lead with presence and purpose.
Focus on the Young People:Remember, the heart of this role is about supporting young people. In your application, emphasise your commitment to their futures and how you've provided personalised support in the past. We love seeing candidates who truly care about making a difference!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon and make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture before you hit send.
How to prepare for a job interview at SINGLE HOMELESS PROJECT
✨Know the Service Inside Out
Before your interview, make sure you thoroughly understand the Camden Young People’s service and its objectives. Familiarise yourself with the specific challenges young people face in high support accommodation and think about how your leadership style can address these needs.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experiences in leading teams, especially in high-pressure environments. Use specific examples that highlight your ability to inspire and support staff while maintaining a focus on the young people's futures.
✨Emphasise Partnership Working
Since collaboration is key in this role, think of examples where you've successfully worked with local authorities or partner agencies. Highlight your communication skills and how you’ve built relationships that enhance service delivery.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges in safeguarding, risk management, or performance issues, and prepare to discuss how you would handle them effectively while keeping the young people at the centre of your decisions.
