At a Glance
- Tasks: Ensure a safe, calm environment while providing compassionate support to those in need.
- Company: Join London's leading homelessness charity making a real difference.
- Benefits: Structured development opportunities and expert training for career growth.
- Other info: Work in a diverse, inclusive space with a focus on empathy and social change.
- Why this job: Be part of a team that transforms lives and supports vulnerable individuals.
- Qualifications: Experience in supported housing or similar environments is preferred.
The predicted salary is between 24000 - 30000 € per year.
About the role:
Join a team where your presence truly matters as a Night Concierge at our Launchpad Service in Newham. These services operate 24/7, providing short-term, emergency accommodation for people experiencing homelessness. You’ll play a key role in maintaining a safe, calm and respectful environment overnight, ensuring each person who walks through our doors is met with dignity and care at a critical time in their life.
Your nights will involve a balance of practical responsibilities and compassionate engagement. From conducting regular building checks and monitoring CCTV to managing access and maintaining clear records, you’ll help ensure the smooth running of the service. You’ll also be there to provide person-centred, trauma-informed support, whether that’s through a quiet conversation, offering reassurance to someone struggling to sleep, or responding calmly and appropriately to an emergency. At every step, your role helps create the stability and safety that allows clients to begin thinking about their next steps.
At Single Homeless Project (SHP), we believe in the power of every role to make a difference, and we’re committed to helping you grow while you do it. With structured development opportunities, expert training, and a strong focus on progression, you’ll be supported to build a meaningful career in a values-driven organisation that puts people first.
This role operates on a rolling rota with the following working pattern:
- Week 1: Mon, Tues, Wednesday, and Thursday
- Week 2: Mon, Tues and Wednesday
About you:
You don’t need to have done this exact role before but we’re looking for people who are:
- Reliable, observant, and able to maintain clear professional boundaries.
- Experienced in supported housing, security, homelessness services, or similar environments.
- Confident managing challenging situations, including escalating or de-escalating incidents.
- Understanding of safeguarding and the importance of creating a safe environment.
- Comfortable with a mix of routine tasks (like checks and monitoring) and responsive, people-focused work.
- Able to apply a trauma-informed, empathetic approach, even during difficult or unpredictable moments.
About us:
We’re London’s leading homelessness charity – and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
- Closing date: Sunday 31st May at midnight
- Interview date: Tuesday 9th June online via Microsoft Teams
- This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
- Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.
Night Concierge in London employer: SINGLE HOMELESS PROJECT
At Single Homeless Project, we pride ourselves on being a compassionate and values-driven employer, dedicated to making a real difference in the lives of Londoners experiencing homelessness. Our Night Concierge role offers not only a chance to provide essential support but also access to structured development opportunities and expert training, ensuring your career can flourish in a supportive environment. Join us in a workplace that champions inclusivity, empathy, and personal growth, where every team member is valued and empowered to contribute to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the organisation and think about how your experiences align with their values. Practise common interview questions and be ready to share how you can contribute to creating a safe and supportive environment.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let them know why you care about homelessness services. Your genuine interest can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to support Londoners in need.
We think you need these skills to ace Night Concierge in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of Night Concierge.
Show Your Passion:Make sure to express why you’re interested in working with us at Single Homeless Project. Highlight your commitment to supporting those experiencing homelessness and how you can contribute to creating a safe and respectful environment.
Tailor Your Application:Take a moment to read through the job description carefully and align your skills and experiences with what we’re looking for. This shows us that you understand the role and are genuinely interested in being part of our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at SINGLE HOMELESS PROJECT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Concierge role. Familiarise yourself with the responsibilities like conducting building checks and providing trauma-informed support. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your Empathy
Since this role involves working with vulnerable individuals, be prepared to discuss how you’ve demonstrated empathy in past experiences. Share specific examples where you’ve provided support or reassurance in challenging situations, highlighting your ability to connect with people.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle difficult situations. Think of scenarios where you had to de-escalate a conflict or manage an emergency. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
