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- Tasks: Provide essential IT support to help our teams change lives across London.
- Company: Join London's leading homelessness charity, making a real difference every day.
- Benefits: Opportunities for personal development and career progression in a supportive environment.
- Other info: Dynamic role with varied tasks and the chance to work with compassionate colleagues.
- Why this job: Be part of a mission-driven team that empowers vulnerable communities.
- Qualifications: Experience in 1st and 2nd line IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the role:
At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.
This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.
In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.
About you:
- Experience in providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.
- Excellent verbal and written communication skills.
- Strong organisational skills and shows enthusiasm to all duties.
- Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
- High level of personal organisation with the ability to plan and prioritise own work.
- Has experience in Microsoft applications like Microsoft Dynamics CRM.
About us:
We’re London’s leading homelessness charity – and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they’re rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require a basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.
IT Helpdesk Officer (Permanent) in London employer: SINGLE HOMELESS PROJECT
Contact Detail:
SINGLE HOMELESS PROJECT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Officer (Permanent) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their mission, and think about how your skills can help them achieve their goals. Practise common interview questions and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with someone from the company, let your passion for the role shine through. Talk about why you want to work there and how you can contribute to their mission of supporting Londoners.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the position.
We think you need these skills to ace IT Helpdesk Officer (Permanent) in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Mention why you’re excited about working with SHP and how you can contribute to our mission of supporting Londoners. A personal touch goes a long way!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support. We want to see your skills in action, so align your past roles with what we’re looking for in the job description.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SINGLE HOMELESS PROJECT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 security, cloud management, and troubleshooting hardware. Be ready to discuss specific examples of how you've resolved IT issues in the past, as this will show your practical experience and problem-solving skills.
✨Communicate Clearly
Since you'll be providing support through various channels, practice articulating your thoughts clearly and concisely. Prepare to demonstrate your excellent verbal and written communication skills by explaining technical concepts in a way that's easy to understand for non-tech colleagues.
✨Show Enthusiasm for the Mission
This role is about more than just IT; it's about supporting a vital cause. Familiarise yourself with Single Homeless Project's mission and values, and be prepared to express why you're passionate about using technology to help those experiencing homelessness.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific IT support situations, such as managing a ticketing system or setting up equipment in a new location. This will help you demonstrate your organisational skills and ability to prioritise tasks effectively.