IT Helpdesk Officer in London

Single Homeless Project has an opportunity for an IT Helpdesk Officer to join and work in our team in Kings Cross but you will be based across all of London. You will join us on a full-time, permanent basis working 37.5 hours and in return, you will receive a competitive salary starting at £28,183.49 and rising incrementally to £30,239.20 per annum.

We are London’s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. We are rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures.

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

About the IT Helpdesk Officer role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

Skills and experience we're looking for in our IT Helpdesk Officer:

• Experience in providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.
• Excellent verbal and written communication skills.
• Strong organisational skills and shows enthusiasm to all duties.
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
• High level of personal organisation with the ability to plan and prioritise own work.
• Has experience in Microsoft applications like Microsoft Dynamics CRM.

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period.
• A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services.
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays).
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary.
• Staff Health Cash Plan and discounts scheme.
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work.

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. To be considered remove your name and other personal details from your C.V. before uploading. This post will require a basic DBS check to be processed (by SHP) for the successful applicant.

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.