Floating Support Worker

About the role:

Every day in this role is different, but at the heart of it is one thing: helping people feel safer, more stable and more in control of their lives. As a Floating Support Worker, you’ll support people living across Westminster to sustain their tenancies, navigate challenges and build the confidence and skills needed to live independently. You’ll work alongside people facing homelessness, isolation, poor mental or physical health, domestic abuse, substance use and other forms of multiple disadvantage, providing practical and emotionally intelligent support that meets people where they are. This is a role built on relationships. You’ll work closely with clients in their homes and communities, creating support plans that feel realistic, empowering and genuinely person-centred. Whether you’re helping someone manage rent arrears, reconnect with services, settle into a new home or take steps towards work, training or improved wellbeing, your support will help people move forward in meaningful and lasting ways.

You’ll be part of Westminster Floating Support, a fast-paced and supportive service funded by Westminster City Council, delivering housing-related support to people in all types of accommodation across the borough. Working as part of a collaborative and psychologically informed team, you’ll build strong partnerships with local services and agencies to make sure clients receive joined-up, holistic support.

At Single Homeless Project (SHP), we’re committed to helping our staff grow too. You’ll have access to ongoing training, reflective practice and real opportunities to develop your career within an organisation that is ambitious about creating change for homeless Londoners.

About you:

• You bring experience supporting people facing multiple disadvantage, including homelessness, mental ill health, substance use, domestic abuse or social isolation, and know how to build trusting relationships that help people feel heard, respected and supported.
• You feel confident helping people navigate the practical challenges that can put a tenancy at risk, from budgeting and benefits to rent arrears, housing options and building everyday independent living skills.
• You work in a psychologically informed, strengths-based way, understanding how to motivate and empower people to move towards greater stability, confidence and independence at their own pace.
• You’re able to balance empathy with professional curiosity, using support planning, risk assessment and safeguarding practice to provide safe, thoughtful and person-centred support.
• You’re organised, proactive and able to manage a varied caseload while working collaboratively with colleagues and partner agencies to help clients achieve meaningful and lasting outcomes.

About us:

We’re London’s leading homelessness charity – and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

• Closing date: Sunday 31st May at midnight
• Interview date: Tuesday 9th June online via Microsoft Teams
• Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
• This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
• Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.