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- Tasks: Create a welcoming environment and support residents in rebuilding their lives.
- Company: Join a compassionate charity dedicated to preventing homelessness in London.
- Benefits: Competitive salary, flexible hours, 25 days leave, and comprehensive training.
- Other info: Opportunity for career growth within a supportive team.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Great organisational skills and a passion for helping others.
Single Homeless Project has an opportunity for a Day Concierge to join our experienced and committed teams based in Lewisham, London. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £28,860 (pro rata) per annum. Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that’s committed to making a real difference in people’s lives. You’ll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need.
About the Day Concierge role: If you’re someone who thrives on being at the heart of things - keeping people connected, places running smoothly and clients feeling welcome - then this could be the perfect opportunity for you. We’re looking for two Day Concierges to join our Lewisham service, a dynamic cluster of properties providing safe accommodation and tailored support to homeless Londoners. This is more than just a front-of-house role; it’s about creating a calm, organised and positive environment where people can begin to rebuild their lives.
Based across our hub offices in Brockley and New Cross, you’ll be the first friendly face our residents, visitors and partners meet each day. Working closely with the Duty Worker, you’ll help ensure everything behind the scenes runs seamlessly - from managing calls and appointments to overseeing rotas, supplies and maintenance requests. You’ll play a vital role in keeping the service connected, informed and responsive, helping residents feel secure and staff stay supported. Your eye for detail, ability to juggle tasks and natural people skills will make you the steady presence that keeps things on track.
You don’t need previous experience in the homelessness sector to join us - just great organisational skills, confidence in communication and a genuine passion to make a difference. In return, you’ll gain invaluable hands-on experience, expert training and the chance to develop your career in one of London’s leading homelessness charities. At Single Homeless Project (SHP), many of our managers and senior staff began in entry-level roles just like this one. So, if you’re ready to play an essential part in helping people move forward and want a role where your efforts truly matter, this is your chance to start that journey.
About you:
- Bring warmth, professionalism and excellent customer service to every interaction.
- Are highly organised and confident in managing day-to-day tasks and admin with care and precision.
- Have a genuine drive to help people experiencing homelessness create lasting, positive change.
- Stay calm, flexible and solution-focused when faced with challenges, learning and adapting along the way.
- Think creatively and bring fresh ideas to how you work, always looking for better ways to make an impact.
Our attractive benefits package includes:
- A salary increase after successfully completing six month’s probationary period.
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services.
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays).
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary.
- Staff Health Cash Plan and discounts scheme.
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work.
Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Day Concierge - we’d like to hear from you!
Closing Date: Sunday 10th May at midnight
Interview Date: Wednesday 20th May online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Day Concierge employer: SINGLE HOMELESS PROJECT
Contact Detail:
SINGLE HOMELESS PROJECT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Get to know the organisation! Research Single Homeless Project and understand their mission. This will help you connect your passion for helping others with their goals during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even refer you!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your skills in organisation and customer service can shine in the Day Concierge role. Be ready to share examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our compassionate team.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your unique experiences.
Tailor Your Application: Make sure to customise your application to fit the Day Concierge role. Highlight your organisational skills and any relevant experiences that show how you can create a positive environment for our residents.
Show Your Commitment: We’re looking for people who genuinely care about making a difference. Use your application to express your drive to help those experiencing homelessness and how you can contribute to our mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to read what you have to say.
How to prepare for a job interview at SINGLE HOMELESS PROJECT
✨Know the Mission
Before your interview, take some time to understand the mission of Single Homeless Project. Familiarise yourself with their vision of preventing homelessness and supporting individuals. This will help you align your answers with their values and show that you're genuinely interested in making a difference.
✨Showcase Your People Skills
As a Day Concierge, you'll be the first point of contact for residents and visitors. Prepare examples of how you've successfully interacted with people in previous roles. Highlight your ability to create a welcoming environment and manage challenging situations with calmness and professionalism.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities. Think of specific instances where you've managed multiple tasks effectively. Be ready to discuss how you prioritise tasks and ensure everything runs smoothly, as this will be crucial in your day-to-day responsibilities.
✨Be Solution-Focused
During the interview, expect questions about how you handle challenges. Share examples of times when you've faced obstacles and how you found creative solutions. This will demonstrate your adaptability and commitment to helping others, which is key for the Day Concierge role.