Outreach Team Manager in City of London

Single Homeless Project has an opportunity for an Outreach Team Manager to join our experienced and committed teams based in Camden, London. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary starting at £38,592.18 and rising incrementally to £41,580.14 per annum.

We are London's leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures.

Joining Single Homeless Project means joining a team that's bold, compassionate and determined to do better for the people we support and for each other. You'll work alongside colleagues with lived experience, in a space that's trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

About the Outreach Team Manager role:

This is frontline leadership at its most real. As Team Managers in Camden's Rough Sleeping Outreach Service, you'll lead from the front of a service that meets people where they are on the streets, in hotspots and through the hub building trust, responding quickly and helping people move towards safety and stability. You'll be holding a fast-moving, complex service together day to day. That means overseeing outreach activity, shaping how the team responds to changing demand, and making sure people aren't passed around but supported through a joined-up, No Wrong Door approach.

You'll guide staff through high-risk and high-pressure situations, keeping practice psychologically informed, trauma-informed and focused on what actually works for people experiencing multiple disadvantage. Alongside this, you'll play a key role in coordinating Camden's response to severe weather, working with partners to act quickly when it matters most.

These are roles where your leadership is visible and felt. You'll build a team culture that is reflective, accountable and resilient, where staff feel supported to do challenging work well and keep standards high. At SHP, this is also a role that grows you. You'll deepen your leadership in a complex, borough-wide service, strengthen your system influence and open up clear pathways into senior operational roles.

About you:

• You’ve led frontline teams in homelessness, outreach or services supporting people experiencing multiple disadvantage, and you know how to keep things moving in a fast-paced environment.
• You bring a calm, decisive approach to risk and safeguarding, with the confidence to guide others through complex, high-pressure situations.
• You understand trauma-informed and psychologically informed practice and can embed this in how your team works day to day.
• You’re confident working across services and agencies, building relationships that actually get things done for clients.
• You use data, insight and what you’re seeing on the ground to make decisions and improve how a service operates.

Our attractive benefits package includes:

• A salary increase after successfully completing six month’s probationary period.
• A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services.
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays).
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary.
• Staff Health Cash Plan and discounts scheme.
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work.

Don't miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Outreach Team Manager - we'd like to hear from you!

Important info:

• Closing date: Sunday 17th May at midnight.
• Interview date: Thursday 28th and Friday 29th May at SHP Head Office in Kings Cross.
• Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
• This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
• Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
• Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.
• We are also Disability Confident Committed and are IIP Silver accredited.