At a Glance
- Tasks: Lead a team to support young people in crisis and promote their independence.
- Company: Join a compassionate charity dedicated to preventing homelessness in London.
- Benefits: Competitive salary, flexible hours, generous leave, and professional development opportunities.
- Other info: Be part of a supportive culture focused on learning and improvement.
- Why this job: Make a real difference in young people's lives while growing as a leader.
- Qualifications: Experience in managing youth services and a passion for supporting vulnerable individuals.
The predicted salary is between 40508 - 43844 £ per year.
Single Homeless Project has an opportunity for a Service Manager to join our experienced and committed teams based in Camden. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary starting at £40,508.79 and rising incrementally to £43,844.03 per annum. Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need.
About the Service Manager role: Some services need more than strong management; they need a leader who can hold the whole picture, set the standard and keep young people's futures at the centre when the work is busy, fast-moving and high stakes. As Service Manager for our Camden Young People's service, you will lead a high support accommodation service made up of 4 units, supporting 31 young people and providing overall leadership to a team of around 20 staff. You’ll be responsible for the safe, effective and high-quality delivery of the service, bringing confident oversight across safeguarding, housing management, risk, performance, quality, staffing and day-to-day operations.
You’ll lead with presence and purpose, supporting your team to deliver consistent, personalised and trauma-informed support that helps young people build stability, independence and stronger future pathways. You’ll also play a key role in strengthening partnership working across Camden, including with local authorities, commissioners and partner agencies. From referrals and move-on pathways to Ofsted readiness, data, young people's feedback and continuous improvement, you’ll make sure the service is not only well run, but constantly learning, improving and ambitious for the young people it supports.
At SHP, you’ll also be part of a supportive learning culture, with access to training, development and opportunities to keep growing as a leader while shaping a service that really matters.
About you: You bring strong experience managing accommodation-based, residential, youth, housing, social care or similar services, with the confidence to lead a sizeable team and hold service-wide standards. You understand the responsibilities that come with managing a young people's service, including safeguarding, housing management, health and safety, performance, quality and risk. You’re confident supporting teams to work with young people facing multiple disadvantage, using trauma informed, psychologically informed and strengths-based practice to shape meaningful, personalised support.
You can balance warmth with accountability, creating a team culture where staff feel supported, clear on expectations and able to deliver high-quality work. You build trust quickly with staff, young people and partners, and bring the integrity, curiosity and courage needed to lead a service where people can thrive.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Service Manager in Camden Town employer: SINGLE HOMELESS PROJECT
Single Homeless Project is an exceptional employer dedicated to creating a supportive and impactful work environment in Camden. With a strong focus on employee growth, we offer comprehensive training programmes, flexible working hours, and a generous leave policy, all while fostering a collaborative culture that empowers staff to make a meaningful difference in the lives of young people facing homelessness. Join us to be part of a compassionate team committed to social change and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Camden Town
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as someone who truly cares about making a difference.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your experiences and how they relate to the role of Service Manager. The more you practice, the more confident you'll feel when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Service Manager in Camden Town
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience in managing accommodation-based services and how it aligns with our mission at Single Homeless Project.
Showcase Your Leadership Skills:We want to see how you lead teams effectively! Share examples of how you've supported staff and created a positive team culture, especially in high-pressure environments.
Emphasise Your Commitment to Young People:Demonstrate your understanding of working with young people facing multiple disadvantages. Use specific examples of how you've implemented trauma-informed practices in your previous roles.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this impactful role.
How to prepare for a job interview at SINGLE HOMELESS PROJECT
✨Know Your Stuff
Make sure you understand the ins and outs of the Service Manager role. Familiarise yourself with the Single Homeless Project's mission, values, and the specific challenges faced by young people in Camden. This will help you demonstrate your passion for the cause and show that you're the right fit for the team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a service. Highlight how you balanced accountability with support, and how you fostered a positive team culture. This is crucial for a role that requires strong leadership in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations related to safeguarding, risk management, or supporting young people facing multiple disadvantages. Think through potential scenarios and how you would approach them using trauma-informed and strengths-based practices.
✨Ask Thoughtful Questions
At the end of the interview, have some insightful questions ready to ask. This could be about the team's current challenges, opportunities for development, or how they measure success in their services. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
