At a Glance
- Tasks: Manage membership services, handle inquiries, and conduct club tours for new members.
- Company: Join a vibrant club focused on member satisfaction and community engagement.
- Benefits: Enjoy staff meals, birthday leave, and comprehensive health benefits.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Be the face of our club and make a difference in members' experiences.
- Qualifications: Diploma holder with customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Membership Services Executive is responsible for implementing membership duties and services efficiently and accurately. This role ensures that all member enquiries are handled with the utmost professionalism, ensuring timely and complete follow-up. Additionally, the Membership Services Executive conducts new member enrolments, providing them with comprehensive briefings on club policies, rules, and facilities.
Job Responsibilities
- Membership Administration
- Process new membership applications, transfers, resignations, and changes in membership status (e.g., absentee, reinstatement, deceased).
- Process family, spouse, and junior membership applications and terminations.
- Maintain accurate and up-to-date membership records in the system.
- Generate and issue membership cards, car decals, and welcome packs.
- Manage deceased membership records and related updates.
- Support the enforcement of the Club’s Constitution and by-laws relating to membership.
- Member Services
- Attend to member inquiries and feedback via phone, email, WhatsApp and face-to-face interactions.
- Provide timely and professional responses to queries about membership privileges, fees, or processes.
- Liaise with other departments to coordinate services or resolve member issues.
- Membership Operation & Administration Support
- Provide weekly and monthly membership transaction updates.
- Manage change of corporate nominee details.
- Process reciprocal introduction letter.
- Handle reinstatement (including payment) and termination of defaulter memberships.
- Prepare and process refunds for transferred or resigned members, ensuring accuracy and timely submission to Finance.
- Club Tours
- Conduct club tours for prospective members, ensuring they are introduced to all club facilities and services.
- Member Onboarding
- Provide new members with essential information on how to use club facilities and outlets.
- Brief them on the importance of their membership cards and the club’s basic rules and policies.
- Member Enquiries and Account Support
- Respond to all member enquiries regarding account statement, charges, and billing matters (via walk-in, email, WhatsApp and telephone).
- Take necessary actions to resolve any erroneous charges, should further actions be required, to refer to Finance.
- Front Desk and Customer Service Support
- Provide coverage for Front Desk duties as and when required to ensure smooth and efficient daily operations.
- Attend to member and guest enquiries, deliver high-quality service, and handle issues or concerns professionally and promptly.
- Assist in other customer service–related tasks as required to enhance the overall member experience.
- Undertake shift rotations beyond standard workdays and hours, where necessary, to support uninterrupted operations.
- Event Support
- Assist during club events (e.g., F1, AGM, EOGM, Open House, and other special events) as required.
- Support duties such as member and guest assistance, registration, receive payment, operational support, or other tasks as required to ensure smooth execution of events.
- Others
- Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
- Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
- Use personal protective equipment provided to you to ensure your safety while working.
- You must not tamper with or misuse the equipment.
- Any other tasks as assigned by the Head of Department.
- Perform any additional administrative tasks or ad-hoc projects as assigned by the Head of Department.
Requirements
- Minimum Diploma qualifications with 2-3 years of relevant experience in customer service or membership-related roles.
- Able to work independently and as part of a team.
- Self-motivated and have strong initiative.
- Ability to work in a fast-paced environment and multitask effectively.
- Good interpersonal skills and able to interact with all levels internally and externally in a professional and responsive manner.
- High attention to details with strong organization skills.
- Good communication and people skills, with a customer service orientation.
- Proficiency in MS office (Word, Excel, Outlook, PowerPoint).
- Experience with membership software is a plus.
Benefits
- Staff meal
- Birthday leave
- Holistic medical & insurance health benefits for staff
- Central location. Easy access to public transport
Membership Services Executive in Penarth employer: Singapore Recreation Club
As a Membership Services Executive, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. Our company offers comprehensive health benefits, a central location with easy access to public transport, and a vibrant culture that encourages teamwork and excellence in customer service. Join us to be part of a team that values your contributions and provides opportunities for meaningful engagement with our members.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Services Executive in Penarth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Singapore Recreation Club. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Singapore Recreation Club before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Services Executive in Penarth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Singapore Recreation Club:Your cover letter is your chance to shine! Tell us why you want to work at Singapore Recreation Club specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Singapore Recreation Club!
How to prepare for a job interview at Singapore Recreation Club
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
