Housekeeping Supervisor in Penarth

Working hours: 44 hours per week (as per roster, including weekends and public holidays).

Job Purpose: We are seeking a proactive and experienced Housekeeping Supervisor to oversee the Club’s housekeeping operations, including ensuring high standards of cleanliness, maintenance support, hygiene, and service quality for members and guests and landscaping. The role involves supervising staff and contractors, ensuring high standards of hygiene in public areas, shower rooms, and the pool area, while maintaining cost efficiency.

Responsibilities:

• Supervise and manage all housekeeping operations, ensuring the Club’s cleanliness, hygiene, and presentation standards.
• Work within budgetary cost and improve methods.
• Oversee contractors and staff for Cleaning (3-in-1), External Façade Cleaning, Landscaping/Tree Pruning, Pest Control, Laundry, Washroom Hygiene, Refuse Collection, and related housekeeping services.
• Make and measure decision-making processes, being responsible and accountable for results.
• Ensure all work stations’ cleanliness, employees’ attitude, behaviour, personal cleanliness, compliance with Club rules and regulations.
• Manage and control adequacy of inventory of all housekeeping supplies.
• Stand in the capacity of Head Maintenance when required.
• Responsible for the financial performance and constantly review the cost-effectiveness of the Department.
• Provide adequate training & direction for the employees directly supervised, thus maintaining clarity of work assignments.
• Coordinate subordinates’ duties, providing help when needed, reviewing finishing work and making objective decisions with Policy.
• Develop standard procedures for daily activities which will enable employees to adopt consistent work habits, thus giving identical services to members daily.
• Liaise closely with Maintenance Department to carry out maintenance works and defects and F&B for functions.
• Initiate and maintain effective communication between departments.
• Plan and schedule manpower concerning the club housekeeping, gardening/landscaping, checking regularly and inspecting works being performed to ensure that standards are being met and maintained.
• Utilize manpower effectively, delegating tasks to others to get jobs done properly and timely.
• Supervise, guide, discipline, and evaluate staff in the areas of responsibility.
• Ensure strict compliance of the personnel directly supervised with standards on Departments’ grooming and general appearance.
• Enforce adherence to all Club’s policies and procedures.
• Liaise with Contractors regarding Pest Control, Landscape, Marble Polishing, Cleaning, Laundry, Rubbish Collections, etc.
• Liaise with Suppliers regarding toiletries, toilet papers, hand towels, face towels, etc.
• Raise Purchase Requisition Orders and prepare monthly inventories for cleaning supplies and toiletries, monitoring usage of members to reduce wastage and pilferage.
• Conduct regular inspections of public areas, function rooms, and VIP events to ensure high standards of cleanliness are consistently maintained.
• Any other duties/projects as assigned by Supervisor and/or Management.

Workplace Safety:

• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Do not engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use personal protective equipment provided to ensure your safety while working.
• Do not tamper with or misuse the equipment.

Requirements:

• Minimum Diploma or NITEC/Certificate in Hospitality, Hotel Management, Facilities Management, Housekeeping equivalent or related field with at least 3 years of supervisory experience in housekeeping, preferably in a club, hotel, or F&B environment.
• Strong leadership, team management, and organisational skills.
• Knowledge of safety, hygiene, and operational standards.
• Strong interpersonal and communication skills, able to liaise professionally with all levels.
• Able to work rosters and shifts, including weekends and public holidays.

Benefits in joining us:

• Complimentary daily staff meal.
• Birthday leave and vouchers.
• Holistic medical & insurance health benefits for staff.
• Central location with easy access to public transport.