At a Glance
- Tasks: Drive membership sales, assist with CRM migration, and lead club tours.
- Company: Join a vibrant club focused on community and member engagement.
- Benefits: Enjoy complimentary meals, birthday leave, and comprehensive health benefits.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in membership growth while developing your sales and leadership skills.
- Qualifications: Bachelor’s degree and 3 years in membership sales or customer relations.
The predicted salary is between 25000 - 30000 £ per year.
Job Purpose: The Assistant Manager, Membership, is responsible for driving membership sales and increasing sign-ups through outreach to associations and corporate entities. The role also involves assisting with the migration and implementation of the club's CRM system to ensure all system requirements are met. Additionally, the Assistant Manager will lead club tours, conduct sales talks, and be fully versed in membership processes such as transfers, resignations, absentee management, and handling defaulters. The position also entails providing support to the Membership Services Manager in day-to-day operations, preparing month-end journals and reports, assisting with the organization and management of club events and activities, providing professional responses to member or prospect inquiries and complaints, and reviewing and updating the department’s Standard Operating Procedures (SOPs).
Key Responsibilities:
- Membership Sales & Marketing: Drive membership sales by identifying and targeting potential clients through associations, corporate partners, and other networks. Develop and execute strategies to increase sign-ups, including participation in marketing campaigns, promotional events, and outreach programs. Conduct sales presentations and talks to potential members, showcasing the benefits of the club and guiding them through the membership process.
- CRM System Migration & Implementation: Assist in the migration to a new CRM system, ensuring that all membership data is accurately transferred and system requirements are fully met. Work closely with the IT and Membership Services teams to ensure smooth transition and functionality of the new system. Regularly update and maintain the CRM system with member information and sales-related data.
- Club Tours & Client Engagement: Lead guided club tours for prospective members, providing an overview of the club's facilities and services. Engage with potential clients, addressing inquiries and offering personalized membership recommendations based on their interests and needs.
- Membership Process Management: Be fully familiar with all club membership processes, including transfers, resignations, absent management, and handling defaulters. Provide support and guidance to the membership team to ensure smooth processing of member transactions and requests.
- Event & Activity Organization: Assist with organizing and managing club events and activities focused on membership engagement. Collaborate with the events team to ensure all membership-related events are executed seamlessly and meet members' expectations. Engage members and potential members through various activities that promote community involvement and club loyalty.
- Professional Member & Prospect Interaction: Provide professional responses to member or prospect inquiries and complaints, ensuring high standards of customer service. Escalate issues to the Membership Services Manager when necessary and follow up on resolutions. Maintain a positive and professional demeanor in all interactions with members, prospects, and external partners.
- Ensure Compliance with Club Constitution & By-laws: Ensure that all membership activities, processes, and decisions are in full compliance with the club’s constitution and by-laws. Regularly review and stay updated on the club’s constitution and by-laws to ensure operations align with the club’s governance and legal framework. Provide guidance and ensure staff adherence to club policies in accordance with constitutional and by-law requirements.
- Collaboration with Internal and External Stakeholders: Collaborate with internal teams to ensure seamless execution of membership initiatives and events. Build and maintain relationships with associations and corporate partners to drive memberships.
- Others: Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace. Not engage in any unsafe or negligent act that may endanger yourself or others working around you. Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment. Any other duties/projects as assigned by Supervisor and/or Management.
Qualifications:
- Bachelor’s degree in Business, Marketing, Hospitality, or related field.
- At least 3 years of experience in membership sales, customer relationship management, or a similar role.
- Strong communication and interpersonal skills, with the ability to engage potential clients effectively.
- Proficiency in CRM systems; experience with system migration or implementation is a plus.
- Knowledge of club membership processes (e.g., transfers, resignations, absent management, and defaulters).
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Demonstrated leadership capabilities, with the ability to support and collaborate with management.
- Experience in event planning or coordination.
Benefits in joining us:
- Complimentary daily staff meal
- Birthday leave and vouchers
- Holistic medical & insurance health benefits for staff
- Central location. Easy access to public transport
We regret that only shortlisted candidates will be notified.
Assistant Manager, Membership (Sales) in Penarth employer: Singapore Recreation Club
Join our dynamic team as an Assistant Manager, Membership, where you will thrive in a supportive work culture that prioritises employee growth and development. With comprehensive benefits including holistic health coverage, complimentary meals, and a central location with easy access to public transport, we are committed to fostering a rewarding environment for our staff. Here, you will have the opportunity to engage with members and corporate partners, driving meaningful connections while enhancing your professional skills in a vibrant club setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Membership (Sales) in Penarth
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Assistant Manager, Membership (Sales) at Singapore Recreation Club, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Singapore Recreation Club. Tailor your message to explain why you’re drawn to them and how you can contribute as a Assistant Manager, Membership (Sales). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Assistant Manager, Membership (Sales) in Penarth
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Singapore Recreation Club:When writing your cover letter, make sure to tailor your message specifically for Singapore Recreation Club. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Singapore Recreation Club
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Singapore Recreation Club that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Singapore Recreation Club that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Singapore Recreation Club’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
