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- Tasks: Engage customers and provide support for Singapore Pools products and services.
- Company: Join a trusted not-for-profit organisation making a positive impact in the community.
- Benefits: Competitive salary, staggered hours, and medical insurance.
- Why this job: Be the face of customer experience and help shape positive interactions.
- Qualifications: GCE O' Level with experience in hospitality, sales, or customer service preferred.
- Other info: Diversity is celebrated; bring your unique self to work!
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a passionate and professional Customer Experience Officer to join our Customer Experience team to serve as a one-stop touch point for customers on all Singapore Pools (SPPL) products and service related matters. Based in Singapore and reporting to the Assistant Manager, the incumbent will execute the Customer Experience initiative at retail touchpoints to provide excellent experience and service to the customers.
What You'll Do:
- You will need to engage or assist walk-in customers at our retail sales points on SPPL's offerings and campaigns (E.g. educational campaigns or outlet closure campaigns).
- You will need to provide support for divisional or corporate initiatives such as Anti Scam Awareness initiatives.
- You will need to engage customers by sharing the features and functions of SPPL's offerings, assist and facilitate customers on their requests with download, set-up, and usage of the app.
- You will assist with customer enquiries and serve as a one-stop touch point for customers for all SPPL related matters.
Who You Are:
- You will need a minimum GCE O' Level with relevant experience in hospitality, sales or customer service preferred.
- You should be able to talk and sell to customers, i.e. soft-selling skills.
- You should have strong interpersonal and communication skills.
- You should be digital savvy – possess knowledge of digital applications.
- You should be a good team player but able to work on your own initiatives with minimum guidance.
- You should be willing to work shift hours, weekends and public holidays.
Benefits:
- Competitive salaries.
- Staggered working hours.
- Medical Insurance.
Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!
Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.
If you are interested, please send your resume to P&C@singaporepools.com.sg. We will reach out to shortlisted candidates for further career conversations.
Customer Experience Officer (1-year contract) in London employer: SINGAPORE POOLS (PRIVATE) LIMITED.
Contact Detail:
SINGAPORE POOLS (PRIVATE) LIMITED. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer (1-year contract) in London
✨Tip Number 1
Get to know the company inside out! Research Singapore Pools and their offerings so you can chat confidently about their products during your interview. This shows you're genuinely interested and ready to engage with customers.
✨Tip Number 2
Practice your soft-selling skills! Role-play with a friend or family member to get comfortable talking about SPPL's services. The more you practice, the more natural it will feel when you're engaging with customers.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with the app and any digital tools SPPL uses. Being able to assist customers with tech-related queries will definitely set you apart from other candidates.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Share examples of how you've worked well in a team before, as this role requires collaboration. We want to see that you can thrive both independently and as part of a crew!
We think you need these skills to ace Customer Experience Officer (1-year contract) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see how much you care about providing excellent service and making a difference for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality, sales, or customer service. We love seeing how your unique skills can contribute to our team, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SINGAPORE POOLS (PRIVATE) LIMITED.
✨Know Your Stuff
Before the interview, make sure you’re familiar with Singapore Pools' products and services. Brush up on their latest campaigns and initiatives, especially those related to customer experience. This will show your genuine interest and help you engage confidently with the interviewer.
✨Show Off Your Soft-Selling Skills
Since the role requires soft-selling skills, prepare examples from your past experiences where you successfully engaged customers without being pushy. Think of situations where you turned a casual conversation into a sale or helped a customer feel valued.
✨Be Digital Savvy
As a Customer Experience Officer, you’ll need to assist customers with digital applications. Familiarise yourself with common apps and tools that Singapore Pools might use. Being able to demonstrate your digital knowledge during the interview will set you apart.
✨Emphasise Teamwork and Initiative
This role requires both teamwork and the ability to work independently. Prepare to discuss how you’ve successfully collaborated with others in the past, as well as instances where you took the initiative to solve problems or improve customer experiences on your own.
