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- Tasks: Engage customers at retail points and assist with SPPL products and services.
- Company: Join Singapore Pools, a trusted not-for-profit organisation making a positive impact.
- Benefits: Enjoy competitive salaries, staggered hours, and medical insurance.
- Why this job: Be the face of customer experience and help shape positive interactions.
- Qualifications: GCE O' Level with experience in hospitality, sales, or customer service preferred.
- Other info: Diversity is celebrated here; bring your unique self to work!
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a passionate and professional Customer Experience Officer to join our Customer Experience team to serve as a one-stop touch point for customers on all Singapore Pools (SPPL) products and service related matters. Based in Singapore and reporting to the Assistant Manager, the incumbent will execute the Customer Experience initiative at retail touchpoints to provide excellent experience and service to the customers.
What You'll Do:
- You will need to engage or assist walk-in customers at our retail sales points on SPPL's offerings and campaigns (E.g. educational campaigns or outlet closure campaigns).
- You will need to provide support for divisional or corporate initiatives such as Anti Scam Awareness initiatives.
- You will need to engage customers by sharing the features and functions of SPPL's offerings, assist and facilitate customers on their requests with download, set-up, and usage of the app.
- You will assist with customer enquiries and serve as a one-stop touch point for customers for all SPPL related matters.
Who You Are:
- You will need a minimum GCE O' Level with relevant experience in hospitality, sales or customer service preferred.
- You should be able to talk and sell to customers, i.e. soft-selling skills.
- You should have strong interpersonal and communication skills.
- You should be digital savvy – possess knowledge of digital applications.
- You should be a good team player but able to work on your own initiatives with minimum guidance.
- You should be willing to work shift hours, weekends and public holidays.
Benefits:
- Competitive salaries.
- Staggered working hours.
- Medical Insurance.
Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!
Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.
If you are interested, please send your resume to P&C@singaporepools.com.sg. We will reach out to shortlisted candidates for further career conversations.
Customer Experience Officer (1-year contract) employer: SINGAPORE POOLS (PRIVATE) LIMITED.
Contact Detail:
SINGAPORE POOLS (PRIVATE) LIMITED. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer (1-year contract)
✨Tip Number 1
Get to know the company inside out! Research Singapore Pools and their customer experience initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your soft-selling skills! Role-play with a friend or family member to get comfortable engaging customers. Remember, it’s all about making them feel valued and understood, so focus on building rapport.
✨Tip Number 3
Be ready to showcase your digital savvy! Brush up on the SPPL app and any relevant digital tools. Being able to assist customers with tech-related queries will definitely set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Singapore Pools.
We think you need these skills to ace Customer Experience Officer (1-year contract)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see how much you care about helping customers and making their experience better!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality, sales, or customer service. We love seeing how your unique skills can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at SINGAPORE POOLS (PRIVATE) LIMITED.
✨Know Your Stuff
Before the interview, make sure you’re familiar with Singapore Pools' products and services. Brush up on their latest campaigns and initiatives, especially those related to customer experience. This will show your genuine interest and help you engage confidently with the interviewer.
✨Show Off Your Soft-Selling Skills
Since the role requires soft-selling skills, prepare examples from your past experiences where you successfully engaged customers without being pushy. Think of situations where you turned a casual conversation into a sale or helped someone understand a product better.
✨Be Digital Savvy
As a Customer Experience Officer, you'll need to assist customers with digital applications. Familiarise yourself with common apps and tools that Singapore Pools might use. If you have experience with similar platforms, be ready to discuss how you can help customers navigate them.
✨Emphasise Teamwork and Initiative
This role requires both teamwork and the ability to work independently. Prepare to share examples of how you've collaborated with others in a team setting, as well as times when you took the initiative to solve a problem or improve a process on your own.
