Manager, Human Resource (HR Operations) in London

The HR Manager (HR Operations) manages the core HR operational portfolios across the Singapore Children's Society. This role is responsible for driving and ensuring effective HR service delivery in areas such as recruitment, employee lifecycle management, employee relations, workforce planning, compliance and HR governance. Reporting to the Head of Human Resource, the role partners closely with stakeholders across the organisation to strengthen people processes, ensure regulatory compliance, and foster a positive, supportive and sustainable work environment aligned with the Society's mission.

Key Responsibilities

• HR Operations and Service Delivery
  • Manage HR operations in the Society, including recruitment and selection, employee lifecycle management, performance management, and employee relations.
  • Ensure effective, efficient, and timely delivery of HR services and functions across the organisation.
  • Provide advice and guidance to management and stakeholders on HR operational and human capital matters.
• Recruitment and Employee Lifecycle Management
  • Manage the end-to-end recruitment process, including sourcing, interviewing, preparing salary proposals, and managing onboarding.
  • Ensure vacancies are filled in a timely and effective manner by adopting proactive and creative recruitment strategies, taking into account sector-specific challenges and manpower needs.
  • Manage the employee lifecycle, including confirmation, transfers, re-designations, contract renewals, and cessation of service.
• Employee Relations and Workplace Management
  • Handle employee relations matters such as disciplinary cases, grievances, and performance improvement plans, ensuring fair, consistent, and well-documented application of policies.
  • Partner departments to address workplace climate, morale, and conduct-related issues from an operational perspective.
  • Manage HR-related risks and ensure proper documentation for disciplinary, grievance, and termination cases.
• Workforce Planning, Manpower & Budgeting
  • Support organisation-wide manpower planning, workforce forecasting, and annual budgeting exercises.
  • Monitor headcount, vacancy rates, turnover, and workforce trends.
  • Support funding-related manpower reporting and related requirements.
• HR Policies, Compliance & Governance
  • Review, benchmark, and continuously improve HR policies, SOPs, and practices in line with best practices and organisational needs.
  • Ensure clear communication and consistent implementation of HR policies and SOPs across the organisation.
  • Ensure compliance with MOM regulations, PDPA, and other statutory and regulatory requirements.
• HR Systems, Process Improvement, Analytics & Management Information
  • Drive process automation and digitisation of HR workflows to improve operational efficiency, accuracy, and data integrity.
  • Support organisational changes such as restructuring, role redesign, or policy rollouts, including the HR aspects of organisational initiatives.
  • Prepare HR reports, workforce analytics, and presentations for Senior Management and the Board of Directors.
• Staff Mental Health, Well-Being & Engagement
  • Implement staff mental health and well-being initiatives in alignment with organisational values and staff needs.
  • Promote a supportive and psychologically safe workplace through policies, practices, and staff engagement initiatives.
  • Manage well-being programmes such as mental health talks, peer support initiatives, and staff care resources.
  • Review HR policies and practices through a well-being lens to support sustainable workloads and healthy work environments.
• Stakeholder Engagement & Projects
  • Guide and develop HR team members, fostering a positive and collaborative working environment.
  • Represent HR in cross-functional committees, working groups, or organisational taskforces.
  • Participate in and support HR initiatives, projects, or other duties as assigned.

Key Requirements

• Degree in HR or a relevant discipline from a recognised institution.
• Minimum of 8 years' relevant experience with strong exposure to HR Operations, with at least 2 years in a managerial role.
• Experience in the social service or non-profit sector will be an advantage.
• Good working knowledge of Singapore employment legislation and HR best practices.
• Strong interpersonal and communication skills, with the ability to work effectively with stakeholders at all levels.
• Highly organised, detail-oriented, and able to manage multiple priorities.