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- Tasks: Lead the Customer Services Team and ensure a world-class customer experience.
- Company: Join Sinclair, a global leader in medical aesthetics with a presence in 55 countries.
- Benefits: Enjoy initial and ongoing training, plus opportunities for cross-functional collaboration.
- Why this job: Be part of a dynamic team driving product quality and customer satisfaction.
- Qualifications: GCSE English & Maths, SAP experience, and strong administration skills required.
- Other info: Engage in projects that enhance your skills and career development.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a customer service manager at our Chester office. The customer service manager will provide support to International Sales Teams and Distribution Partners as part of the end-to-end forecast to order process. Ensuring visibility throughout the business of mid to long-range demand forecasts, short term estimated sales and actual sales out as well as maintaining a view of Distribution partner stock cover in order to drive sales and improve order lead times.
This role will also manage the Customer Services Team, including defining the responsibilities and supervising the actions of the customer services team to ensure that the team successfully delivers a world-class customer experience. The customer service manager will act as the key point of escalation contact for customers and directs queries to other departments when needed.
The ideal candidate will have GCSE English & Maths (or equivalent), SAP experience, and demonstrable administration skills.
Key Responsibilities:
- Initial and ongoing training for partners on Sinclair processes & timelines.
- Weekly/Monthly/Quarterly calls or face-to-face meetings with Customers/Regional Sales Teams, as agreed, to review ongoing business performance.
- Be the single point of contact for day to day account enquiries for key customers.
- Be a point of escalation for queries from the Finance/Legal/Reg/Vigilance teams.
- Check customer data is up to date to ensure smooth processing of orders.
- Using information from customer service team update expected orders/estimate files, sending information to Regional Sales Teams for confirmation before entering into the systems.
- Highlight to relevant teams any risks or opportunities.
- Develop Customer satisfaction KPIs to be circulated internally in order to monitor and improve performance.
- Manage Customer Service team to ensure timely information is passed to other relevant teams.
- Join monthly regional sales team calls.
Required Skills:
- GCSE English & Maths (or equivalent).
- English – fluent or native.
- Microsoft Office, including intermediate Excel.
- SAP experience.
- Previous experience in Purchasing or Supply role for FMCG.
- Intermediate to Advanced Excel.
- Time Management & Priority Setting.
Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.
Customer Service Manager - Temporary (Temporary) employer: Sinclair
Contact Detail:
Sinclair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Temporary (Temporary)
✨Tip Number 1
Familiarise yourself with SAP software, as it's a key requirement for this role. Consider taking an online course or tutorial to brush up on your skills, which will show your commitment and readiness to hit the ground running.
✨Tip Number 2
Highlight your experience in managing teams and delivering customer service excellence. Prepare specific examples of how you've successfully led a team or improved customer satisfaction in previous roles to discuss during the interview.
✨Tip Number 3
Research Sinclair and its product range thoroughly. Understanding their market position and values will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your time management and prioritisation skills. Think of scenarios where you've effectively managed multiple tasks or projects, as this is crucial for the fast-paced environment of a Customer Service Manager.
We think you need these skills to ace Customer Service Manager - Temporary (Temporary)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly any roles where you've supported sales teams or managed a team. Use specific examples that demonstrate your ability to drive sales and improve customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with SAP and how it relates to the responsibilities of the position. Be sure to include your understanding of the importance of customer satisfaction and how you plan to achieve it.
Highlight Relevant Skills: Emphasise your skills in time management, priority setting, and administration. Provide examples of how you've successfully managed a team or improved processes in previous roles, especially in a fast-paced environment.
Showcase Your Communication Skills: Since this role involves liaising with various teams and customers, highlight your communication skills. Provide examples of how you've effectively communicated with different stakeholders to resolve issues or improve service delivery.
How to prepare for a job interview at Sinclair
✨Showcase Your Customer Service Skills
As a Customer Service Manager, your ability to provide a world-class customer experience is crucial. Be prepared to share specific examples of how you've successfully managed customer relationships and resolved issues in the past.
✨Demonstrate Your SAP Knowledge
Since SAP experience is a requirement, make sure to highlight your familiarity with the software. Discuss any relevant projects or tasks where you utilised SAP to improve processes or manage data effectively.
✨Prepare for Team Management Questions
You'll be managing a team, so expect questions about leadership and team dynamics. Think of examples where you've motivated a team, handled conflicts, or improved team performance through effective management.
✨Understand the Business Context
Familiarise yourself with Sinclair's products and their market presence. Being able to discuss how your role as a Customer Service Manager fits into the broader business strategy will demonstrate your commitment and understanding of the company.
