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- Tasks: Lead the Customer Services Team and ensure a world-class customer experience.
- Company: Join Sinclair, a global leader in medical aesthetics with a rich history since 1971.
- Benefits: Enjoy ongoing training, a dynamic work environment, and opportunities for cross-functional collaboration.
- Why this job: Be part of a team that drives product quality and customer satisfaction on a global scale.
- Qualifications: GCSE English & Maths, SAP experience, and strong administration skills required.
- Other info: Ideal for those looking to grow in a fast-paced, innovative company.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a customer service manager at our Chester office. The customer service manager will provide support to International Sales Teams and Distribution Partners as part of the end-to-end forecast to order process. Ensuring visibility throughout the business of mid to long-range demand forecasts, short term estimated sales and actual sales out as well as maintaining a view of Distribution partner stock cover in order to drive sales and improve order lead times.
This role will also manage the Customer Services Team, including defining the responsibilities and supervising the actions of the customer services team to ensure that the team successfully delivers a world-class customer experience. The customer service manager will act as the key point of escalation contact for customers and directs queries to other departments when needed.
The ideal candidate will have GCSE English & Maths (or equivalent), SAP experience, and demonstrable administration skills.
Key Responsibilities:
- Initial and ongoing training for partners on Sinclair processes & timelines
- Weekly/Monthly/Quarterly calls or face-to-face meetings with Customers/Regional Sales Teams, as agreed, to review ongoing business performance
- Be the single point of contact for day to day account enquiries for key customers
- Be a point of escalation for queries from the Finance/Legal/Reg/Vigilance teams
- Check customer data is up to date to ensure smooth processing of orders
- Using information from customer service team update expected orders/estimate files, sending information to Regional Sales Teams for confirmation before entering into the systems
- Highlight to relevant teams any risks or opportunities
- Develop Customer satisfaction KPIs to be circulated internally in order to monitor and improve performance
- Manage Customer Service team to ensure timely information is passed to other relevant teams
- Join monthly regional sales team calls
Required Skills:
- GCSE English & Maths (or equivalent)
- English – fluent or native
- Microsoft Office, including intermediate Excel
- SAP experience
- Previous experience in Purchasing or Supply role for FMCG
- Intermediate to Advanced Excel
- Time Management & Priority Setting
Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.
Customer Service Manager (Contract, Temporary) employer: Sinclair
Contact Detail:
Sinclair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager (Contract, Temporary)
✨Tip Number 1
Familiarise yourself with SAP, as it's a key requirement for this role. Consider taking an online course or tutorial to brush up on your skills, especially if you haven't used it in a while.
✨Tip Number 2
Highlight your experience in managing teams and delivering customer service excellence. Prepare specific examples of how you've improved customer satisfaction or streamlined processes in previous roles.
✨Tip Number 3
Research Sinclair and its product range thoroughly. Understanding their market position and values will help you align your answers during interviews and demonstrate your genuine interest in the company.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Manager (Contract, Temporary)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly any roles where you've supported sales teams or managed a team. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about customer service and how your skills align with the responsibilities outlined in the job description. Mention your experience with SAP and any relevant KPIs you've developed in previous roles.
Showcase Your Skills: Emphasise your proficiency in Microsoft Office, especially Excel, and any experience you have in purchasing or supply roles within FMCG. Provide specific examples of how you've used these skills to improve customer satisfaction or streamline processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Manager.
How to prepare for a job interview at Sinclair
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance and improve customer satisfaction.
✨Familiarise Yourself with SAP
Since SAP experience is crucial for this role, make sure you brush up on your knowledge of the system. Be ready to discuss how you've used SAP in previous roles, particularly in relation to order processing and inventory management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer escalations. Think of specific scenarios where you've successfully resolved issues or improved processes, and be ready to share these stories during the interview.
✨Understand the Company’s Values
Research Sinclair and their commitment to customer satisfaction and product quality. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of providing aesthetic excellence globally.
