Customer Service Executive Office Based

Customer Service Manager We are currently recruiting for a customer service manager at our Chester office. The customer service manager will provide support to International Sales Teams and Distribution Partners as part of the end-to-end forecast to order process. Ensuring visibility throughout the business of mid to long-range demand forecasts, short term estimated sales and actual sales out as well as maintaining a view of Distribution partner stock cover in order to drive sales and improve order lead times. This role will also manage the Customer Services Team, including defining the responsibilities and supervising the actions of the customer services team to ensure that the team successfully delivers a world-class customer experience. Customer service manager will act as the key point of escalation contact for customers and directs queries to other departments when needed The ideal candidate will have GCSE English & Maths (or equivalent). SAP experience, and demonstrable administration skills Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide. Providing aesthetic excellence globally. Driving the advancement of product quality and customer satisfaction, investing in innovation and people. Stay ahead of the game Initial and ongoing training for partners on Sinclair processes & timelines Weekly/Monthly/Quarterly calls or face-to-face meetings with Customers/Regional Sales Teams, as agreed, to review ongoing business performance including but not limited to; Be the single point of contact for day to day account enquiries for key customers Be a point of escalation for queries from the Finance/Legal/Reg/Vigilance teams Check customer data is up to date to ensure smooth processing of orders Using information from customer service team update expected orders/estimate files, sending information to Regional Sales Teams for confirmation before entering in to the systems Highlight to relevant teams any risks or opportunities Develop Customer satisfaction KPIs to be circulated internally in order to monitor and improve performance Manage Customer Service team to ensure timely information is passed to other relevant teams Develop Customer satisfaction KPIs to be circulated internally in order to monitor and improve performance Join monthly regional sales team calls GCSE English& Maths (or equivalent) English – fluent or native Microsoft office, incl intermediate excel SAP experience Previous experience in Purchasing or Supply role for FMCG Intermediate to Advance excel Time Management & Priority Setting Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.