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For Companies At a Glance
- Tasks: Support international sales and supply chain by processing customer orders and resolving queries.
- Company: Sinclair is a global leader in medical aesthetics, operating in 55 countries since 1971.
- Benefits: Enjoy a flexible work culture with opportunities for personal development and cross-functional projects.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction in a growing industry.
- Qualifications: Minimum 1 year in customer service or admin, with SAP and data entry experience preferred.
- Other info: Be part of a company that values integrity, results, and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a customer service coordinator at our Chester office. The customer service coordinator will provide support to the International Sales teams and Supply Chain as part of the end-to-end forecast to order process. The customer service coordinator will also process all customer orders and enquiries within agreed lead times, and to the highest levels of customer service and accuracy.
The ideal candidate will have a minimum of 1 year experience in customer service or administration role, SAP and data entry experience.
Key Responsibilities
- Accurately determining customer order requirements and entering these onto the ERP system
- Highlighting discrepancies and alterations to customer orders vs forecast
- Communicating with external customers to resolve queries and updating them on current orders
- Agreeing delivery dates and stocking orders according to expiry date and lead time requirements
- Liaising internally with other team members regarding orders and their status, resolving queries in a timely manner or escalating where necessary
- Provide weekly updates on MTD sales order status and expected orders for the month
- Manage and update company databases
- Deal with customer forecasts, stock and sell out. Issuing monthly files and querying changes, educating customers where needed
- Onboarding new customers, ensuring all shipping and documentation requirements are understood and recorded
- Working with the Regulatory and Commercial teams to plan launch dates and pack changes
- Providing document packs for Financial and Quality audits
- Support the wider team when needed
Your Skills & Experience – Do You Have What it Takes?
Essential:
- Minimum of 1 year experience in customer service or administration role.
- SAP Experience
- Previous experience of data entry.
- Strong communication skills, both written and verbal.
- Good organizational and prioritization skills.
- Ability to manage own workload and work to deadlines
Desirable:
- Previous customer service experience in FMCG
- Previous experience of analyzing and interpreting data
A bit about you – do you fit this description?
- Intermediate Excel skills.
- Self-motivation.
- Excellent interpersonal skills.
- Positive attitude with a willingness to adapt to business needs.
- Strong organizational skills with a focus on accuracy.
What We Offer
We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally. This is an exciting opportunity to join a successful company, with big ambitions for the future.
If this sounds like you and you meet the requirements, please apply, we would love to hear from you.
Please note if we receive a high volume of applications, we may close the role before the closing date noted. By making this application you give consent for personal information to be used in automated decision making processes relating to key job requirements which are stated in this ad.
Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void.
Customer Service Coordinator employer: Sinclair
Contact Detail:
Sinclair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with SAP and any ERP systems, as this role heavily relies on accurate data entry and order processing. Consider taking a short online course or tutorial to brush up on your skills before applying.
✨Tip Number 2
Highlight your communication skills in conversations with potential employers. Practice articulating how you've resolved customer queries in the past, as strong communication is key for this position.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed workloads and met deadlines in previous roles. This will demonstrate your ability to handle the responsibilities of a Customer Service Coordinator.
✨Tip Number 4
Research Sinclair and their product range to understand their market better. Being knowledgeable about the company will help you stand out during interviews and show your genuine interest in the role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administration roles. Emphasise any SAP and data entry experience, as well as your strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your skills align with their mission of driving product quality and customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to manage workloads, and any experience with Excel. These are key attributes they are looking for.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Sinclair
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service or administration roles during the interview. Discuss specific examples where you successfully resolved customer queries or improved processes, as this will demonstrate your capability to meet the expectations of the role.
✨Familiarise Yourself with SAP
Since SAP experience is essential for this position, take some time to brush up on your knowledge of the system. Be prepared to discuss how you've used it in past roles and how you can leverage it to manage customer orders effectively.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain how you would handle a difficult customer situation, so think of examples that showcase your interpersonal skills.
✨Prepare for Data Entry Questions
Given the importance of data entry in this role, be ready to discuss your experience with data management. You could be asked about your attention to detail and how you ensure accuracy in your work, so have relevant examples at hand.
