At a Glance
- Tasks: Provide IT support for desktops, laptops, and mobile devices while managing hardware assets.
- Company: Join Sinclair, a global leader in medical aesthetics with a vibrant culture.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Other info: Exciting projects and a chance to grow your skills in a collaborative setting.
- Why this job: Be the go-to tech hero and make a real difference in a dynamic team.
- Qualifications: IT diploma or degree, 1-2 years of support experience, and Windows knowledge.
The predicted salary is between 31500 - 38500 £ per year.
Sinclair is currently recruiting for a Desktop Support Engineer at our UK office in London. The Desktop Support Engineer will provide day-to-day IT support to Sinclair employees at the site and keep local IT hardware properly deployed, tracked, and maintained, with guidance from senior IT team members.
The ideal candidate will have:
- Diploma or degree in IT or related field
- 1–2 years of IT support experience; internship or helpdesk experience an advantage
- Working knowledge of Windows 10/11 and Microsoft 365; basic PC hardware and network troubleshooting
- Organised and detail-oriented, comfortable maintaining records in spreadsheets or an asset system
- Patient and service-minded, with clear communication for non-technical users
- Able to lift and move standard IT equipment
About Sinclair:
Founded in 1971, Sinclair is a global medical aesthetics organisation that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide. This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.
Sinclair Values:
- Act with Integrity: Consistently doing the right thing even when it’s the hard choice; 100% Compliance with all rules, standard operating procedures and guidelines
- Results-Driven: Make a business impact in all you do, whether sales, efficiency, operational excellence; it should make a meaningful impact
- Innovation-Centered: Redefining Aesthetics, we must be pioneering in how we do business; this can be in products, in service models, or strategy
- Own It! Be Accountable for your decisions, actions and consequences; Be Reliable to your customers and colleagues
What You'll Be Doing:
- End User Support: First point of contact for IT issues — desktops, laptops, mobile devices, printers, and peripherals. Log and update tickets clearly; escalate when an issue is beyond scope. Support Windows 10/11, Microsoft 365, and standard business applications; handle password resets and access requests. Set up and check meeting room AV and video conferencing equipment.
- Hardware & Asset Management: Maintain the site IT asset register — serial numbers, user assignment, and location kept accurate. Manage hardware lifecycle: receive and tag new equipment, image and deploy devices, recover and securely wipe returns, prepare end-of-life kit for disposal. Monitor spare stock and consumables; raise replenishment requests before stock runs low. Log hardware faults, arrange warranty and repair cases with vendors, and track to closure. Prepare and issue equipment for new joiners; recover and re-stock from leavers.
Your skills and experience:
Desirable: Exposure to a ticketing or asset management system; Active Directory basics; CompTIA A+ or ITIL Foundation.
We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.
This is an exciting opportunity to join a successful company, with big ambitions for the future. If this sounds like you and you meet the requirements, please apply, we would love to hear from you.
Please note if we receive a high volume of applications, we may close the role before the closing date noted. By making this application you give consent for personal information to be used in automated decision-making processes relating to key job requirements which are stated in this ad. Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void.
Desktop Support Engineer in Chester employer: Sinclair
At Sinclair, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Our employees benefit from extensive growth opportunities, a supportive environment, and the chance to work alongside industry leaders in the medical aesthetics field. Join us to be part of a forward-thinking team where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Chester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sinclair values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sinclair might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sinclair!
✨Direct Apply to Sinclair
Let's not forget to apply directly through the Sinclair website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer in Chester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sinclair.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sinclair. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sinclair
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
