Desktop Support Engineer in Chester

Sinclair is currently recruiting for a Desktop Support Engineer at our UK office in London. The Desktop Support Engineer will provide day-to-day IT support to Sinclair employees at the site and keep local IT hardware properly deployed, tracked, and maintained, with guidance from senior IT team members.

The ideal candidate will have:

• Diploma or degree in IT or related field
• 1–2 years of IT support experience; internship or helpdesk experience an advantage
• Working knowledge of Windows 10/11 and Microsoft 365; basic PC hardware and network troubleshooting
• Organised and detail-oriented, comfortable maintaining records in spreadsheets or an asset system
• Patient and service-minded, with clear communication for non-technical users
• Able to lift and move standard IT equipment

About Sinclair:

Founded in 1971, Sinclair is a global medical aesthetics organisation that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide. This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.

Sinclair Values:

• Act with Integrity: Consistently doing the right thing even when it’s the hard choice; 100% Compliance with all rules, standard operating procedures and guidelines
• Results-Driven: Make a business impact in all you do, whether sales, efficiency, operational excellence; it should make a meaningful impact
• Innovation-Centered: Redefining Aesthetics, we must be pioneering in how we do business; this can be in products, in service models, or strategy
• Own It! Be Accountable for your decisions, actions and consequences; Be Reliable to your customers and colleagues

What You'll Be Doing:

• End User Support: First point of contact for IT issues — desktops, laptops, mobile devices, printers, and peripherals. Log and update tickets clearly; escalate when an issue is beyond scope. Support Windows 10/11, Microsoft 365, and standard business applications; handle password resets and access requests. Set up and check meeting room AV and video conferencing equipment.
• Hardware & Asset Management: Maintain the site IT asset register — serial numbers, user assignment, and location kept accurate. Manage hardware lifecycle: receive and tag new equipment, image and deploy devices, recover and securely wipe returns, prepare end-of-life kit for disposal. Monitor spare stock and consumables; raise replenishment requests before stock runs low. Log hardware faults, arrange warranty and repair cases with vendors, and track to closure. Prepare and issue equipment for new joiners; recover and re-stock from leavers.

Your skills and experience:

Desirable: Exposure to a ticketing or asset management system; Active Directory basics; CompTIA A+ or ITIL Foundation.

We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.

This is an exciting opportunity to join a successful company, with big ambitions for the future. If this sounds like you and you meet the requirements, please apply, we would love to hear from you.

Please note if we receive a high volume of applications, we may close the role before the closing date noted. By making this application you give consent for personal information to be used in automated decision-making processes relating to key job requirements which are stated in this ad. Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void.