At a Glance
- Tasks: Be the friendly face of our Bodyshop, managing customer bookings and providing updates.
- Company: Join the Sinclair Group, a supportive team in Swansea's vibrant automotive industry.
- Benefits: Enjoy 30 days holiday, a pension scheme, and discounts on parts and services.
- Other info: Great opportunities for training and career growth await you!
- Why this job: Make a real difference in customer service while developing your career in a dynamic environment.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 27500 - 33500 £ per year.
Location: Swansea
Benefits: Basic salary, 30 days holiday including bank holidays, pension scheme, car benefit scheme, discount on parts and labour, incentives, training and career development opportunities.
Are you organised, a good communicator and have the ability to provide good customer service? Our Swansea Vehicle Bodyshop, part of the Sinclair Group, are currently recruiting a Bodyshop Customer Advisor.
Contract Type: Permanent / Full-time
Hours of work: 40 hours, 8 hours a day 8:30am to 5:30pm with an hour lunch break.
Position Pays: £27,500 basic salary, £33,500 OTE.
The Opportunity: As a Bodyshop Customer Advisor you will be highly organised, accurate, have excellent organisation skills and able to manage the demands of multiple duties. Your duties will include dealing with all customers in a professional and prompt manner whilst portraying a positive first impression of the Bodyshop Department. You will be the first point of contact for customer bookings into the bodyshop, providing regular updates in relation to the progress of the work completed as well as making contact on notification of repairs, arranging estimates, ordering parts and managing the courtesy cars and diary. Customer care is key to our operations and demonstrating great awareness in this area is essential.
More About You: This is a busy but rewarding role, requiring a committed and reliable work ethic, alongside a desire to enjoy the role and working within a great team. You will need the ability to prioritise your workload along with a strong attention to detail which are essential in this role. Must be IT literate, and a working knowledge of Kerridge would be advantageous.
What’s in it for you?
- 30 days annual leave including bank holidays (pro rata) which increases with length of service
- Birthday day off
- Contributory Pension Scheme
- Staff discounted parts and servicing plus a free MOT every year
- Recognition of length of service at 5, 10, 20, 30 & 40 years anniversary
- Life Assurance (death in service benefit)
- Staff Car Scheme
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with access to a 24/7 helpline
- Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group
- Free on-site parking
Vehicle Bodyshop Customer Advisor employer: Sinclair Group
At Sinclair Group's Swansea Bodyshop, we pride ourselves on being an excellent employer that values our employees' well-being and professional growth. With a supportive work culture, comprehensive benefits including 30 days of holiday, a contributory pension scheme, and opportunities for career development, we ensure our team members feel valued and motivated. Join us in a dynamic environment where your contributions are recognised, and enjoy unique perks like a birthday day off and a free annual MOT.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Bodyshop Customer Advisor
✨Tip Number 1
Get to know the company! Research Sinclair Group and their values. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their mission and can contribute to their team.
✨Tip Number 2
Practice your customer service skills! As a Bodyshop Customer Advisor, you’ll be the face of the business. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple gesture that keeps you fresh in their minds and demonstrates your commitment.
We think you need these skills to ace Vehicle Bodyshop Customer Advisor
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Bodyshop Customer Advisor, being organised is key! Make sure your application highlights any experience you have in managing multiple tasks or projects. We want to see how you can juggle responsibilities like a pro!
Communicate Clearly:Good communication is essential for this role. When writing your application, use clear and concise language. Let us know about your customer service experience and how you've effectively communicated with clients in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Bodyshop Customer Advisor role. Mention specific skills from the job description that match your experience, so we can see why you’re the perfect fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sinclair Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Vehicle Bodyshop Customer Advisor. Familiarise yourself with the key responsibilities like managing customer bookings and providing updates on repairs. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
As this role requires excellent communication, practice how you would explain complex information simply. Think about examples from your past where you've successfully dealt with customers or resolved issues. This will help demonstrate your ability to provide great customer service.
✨Be Organised
Since the job involves juggling multiple tasks, come prepared with examples of how you've managed your time effectively in previous roles. You could even bring a planner or a digital tool to show how you prioritise tasks and stay organised.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics or what a typical day looks like for a Bodyshop Customer Advisor. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
