At a Glance
- Tasks: Administer warranty claims and ensure all documentation is processed accurately.
- Company: Join a leading automotive company with a focus on excellence and customer satisfaction.
- Benefits: 30 days holiday, pension scheme, staff discounts, and career development opportunities.
- Other info: Enjoy a supportive work environment with excellent training and growth potential.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience in the motor industry and strong attention to detail required.
The predicted salary is between 33750 - 41250 £ per year.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
A large part of the Vehicle Warranty Administrator position involves completing warranty claims, using correct details supplied on the job card within manufacturer timescales. This includes:
- Administering all agreed warranty claims and documentation
- Ensuring profitability of all warranty submissions is maximised by ensuring all correct coding and repair times claimed are correct, and raise any discrepancies with the Service Manager
- Liaising with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing
- Managing all referred and rejected claims daily, ensuring all are resolved in a timely manner
- Ensuring all non-warranty repairs are passed to the Service Advisor for process and recharge
The ideal candidate will have:
- Previous experience of working in the motor industry would be advantageous
- Experience within a warranty or service administration role
- A sharp eye for detail and a conscientious commitment to precision
- A customer centric approach, always striving to deliver service above customer expectations
- Strong written and verbal communication skills
- Ability to work under pressure and to tight deadlines
What's in it for you?
- 30 days holiday per year (including Bank Holidays) that will increase with length of service plus your birthday off
- Manufacturer specific training along with in-house training
- Contributory Pension Scheme
- Life Assurance*
- Enhanced Maternity/Adoption and Paternity leave
- Staff discounted parts and servicing plus a free MOT every year
- Recognition of length of service at 5, 10, 20, 30 & 40 years anniversary
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Purchase Scheme
- Vehicle Purchase Schemes* and preferential parts, service and labour rates
- 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders
- Sinclair Foundation - charitable foundation designed to support members of their close family who find they need financial support at times of ill-health
- Development opportunities for the Sinclair Group
*Available after suitable qualifying period.
Vehicle Warranty Administrator in Swansea employer: Sinclair Group
Sinclair Group is an excellent employer, offering a dynamic work environment in Neyland where employees are valued and encouraged to grow. With a competitive salary and a generous benefits package, including career development opportunities, the company fosters a culture of teamwork and exceptional customer service, making it a rewarding place for those passionate about the automotive industry.
