At a Glance
- Tasks: Deliver exceptional customer service and manage workshop bookings for vehicle repairs.
- Company: Join a leading van centre in Swansea with a focus on customer satisfaction.
- Benefits: Enjoy 30 days annual leave, birthday off, and staff discounts.
- Other info: Great career development opportunities and a fun workplace culture.
- Why this job: Be part of a dynamic team and enhance your skills in a supportive environment.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 33079 - 40429 £ per year.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Location: Swansea
Benefits:
- 30 Days Annual Leave (incl. bank holidays)
- Birthday Day Off
- Staff Discounts & Free Annual MOT
- Manufacturer Training & Career Development
Full Time | Permanent | Up to £35,500 OTE | 42.5 hours a week Monday to Friday
The Opportunity:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. A large part of what a Service Advisor Position involves is:
- Creating and managing customer workshop bookings
- Communicate workshop advice to customers, ensuring customers are able to understand and make an informed decision on additional work identified and required.
- Competent in ability to use digital tools in a paperless work environment
- Deliver on customer first and modern luxury principles
- Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.
More about you:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Demonstrate computer literacy and knowledge of IT systems and applications.
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
- Ability to prioritise your workload
- Ability and willingness to work with defined processes and guidelines
- Good core administration skills
- A full UK driving licence
What’s in it for you?
- 30 days annual leave per year (including bank holidays) that will increase with length of service
- Birthday day off
- Contributory Pension Scheme
- Enhanced Maternity/Paternity and Adoption payment
- Manufacturing specific training along with in-house training
- Staff discounted parts and servicing plus a free MOT every year
- Recognition of length of service at 5, 10, 20, 30 & 40 years anniversary
- Life Assurance (death in service benefit)
- Staff Car Scheme
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
- Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group
Service Advisor Van Centre Swansea employer: Sinclair Group
Sinclair Group is an excellent employer, offering a dynamic work environment in Neyland where employees are valued and encouraged to grow. With a competitive salary and a generous benefits package, including career development opportunities, the company fosters a culture of teamwork and exceptional customer service, making it a rewarding place for those passionate about the automotive industry.
