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Parts Advisor
Reference: SEP20260942
Expiry date: 2026-10-06 17:30:00.000
Location: Swansea
Benefits: Basic salary 30 days holiday including bank holidays, pension scheme, car benefit scheme, discount on parts and labour, incentives, training and career development opportunities
Parts Advisor - Volkswagen Van Centre Swansea
Full Time | Permanent
Hours: 40 hours per week, Monday to Friday, plus Saturday mornings on a rota (paid as overtime)
Salary: £26,624 basic salary with an OTE of £30,224 plus overtime paid at time and a half.
Due to continued growth, we are looking for a Parts Advisor to join the team at Volkswagen Van Centre Swansea. This is a busy and rewarding role where you'll be at the heart of our Aftersales operation, supporting customers, technicians and suppliers to ensure the right parts are available at the right time.
Whether you already have parts experience or come from a strong customer service background with an interest in the motor trade, we'd love to hear from you.
What you'll be doing
- Assisting customers with parts and accessory enquiries
- Identifying, sourcing, and supplying parts accurately and efficiently
- Supporting workshop technicians with parts requirements
- Matching customer orders to stock and offering competitive pricing
- Handling telephone, face-to-face, and online enquiries
- Promoting parts and accessories to maximise sales opportunities
- Managing stock levels
- Liaising with suppliers regarding orders, returns, and warranty items
- Processing payments and completing paperwork accurately
- Working towards departmental targets and KPIs
- Delivering outstanding customer service at every stage of the customer journey
What we are looking for
We’re looking for someone with:
- Excellent communication and customer service skills
- Strong organisation skills and attention to detail
- Ability to work in a fast-paced environment
- A positive, team-focused approach
- Good IT skills and willingness to learn new systems
- Previous automotive or parts experience would be advantageous but is not essential
- Knowledge of commercial vehicles would be beneficial
Why Join Sinclair Group?
As a family-run business with over 80 years of success, we are committed to supporting our people and helping them develop their careers.
Our benefits include:
- 30 days annual leave including bank holidays, increasing with service
- Your birthday off
- Monthly bonus opportunities
- Contributory pension scheme
- Staff discounts on servicing and parts
- Free Annual MOT
- Employee Assistance Programme
- Cycle to Work Scheme
- Long Service Awards
- Employee Assistance Programme with 24/7 support
- Free on-site parking
This is an excellent opportunity to join a well-established Volkswagen Commercial Vehicle team and build a long-term career within the Sinclair Group.
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Parts Advisor employer: Sinclair Group
Sinclair Group is an excellent employer, offering a dynamic work environment in Neyland where employees are valued and encouraged to grow. With a competitive salary and a generous benefits package, including career development opportunities, the company fosters a culture of teamwork and exceptional customer service, making it a rewarding place for those passionate about the automotive industry.
