Volkswagen Parts Advisor
Reference: OCT20263355
Expiry date: 17:30, Fri, 20th Nov 2026
Location: Newport
Benefits: Basic salary 30 days holiday including bank holidays, pension scheme, car benefit scheme, discount on parts and labour, incentives, training and career development opportunities
Full Time | Permanent
Hours: 40 hours per week, Monday to Friday, plus Saturday mornings on a rota (paid as overtime)
Salary: Basic salary £27,000 with bonus opportunities and overtime paid at time and a half.
Join the Team at Volkswagen Newport
Volkswagen is one of the world's most recognised and trusted automotive brands, renowned for innovation, quality and exceptional customer experiences.
Due to continued growth, we are looking for a customer-focused Parts Advisor to join our Aftersales team at Volkswagen Newport. This is an exciting opportunity to represent a globally respected brand while supporting our customers and technicians to deliver outstanding service every day.
As a Parts Advisor, you'll play a key role in ensuring the right parts are available at the right time, helping to keep our workshop running efficiently and ensuring a seamless experience for our customers.
What You'll Be Doing
- Assisting customers with parts and accessory enquiries
- Identifying, sourcing and supplying parts accurately and efficiently
- Supporting workshop technicians with parts requirements
- Managing stock levels and maintaining stock accuracy
- Handling telephone, face-to-face and online enquiries
- Promoting genuine Volkswagen parts and accessories
- Liaising with suppliers regarding orders, returns and warranty items
- Processing payments and completing administration accurately
- Working towards departmental targets and KPIs
- Delivering exceptional customer service at every stage of the customer journey
What We're Looking For
We're looking for someone who:
- Has excellent communication and customer service skills
- Is organised, accurate and has strong attention to detail
- Enjoys working in a busy, fast-paced environment
- Has a positive and proactive approach
- Works well as part of a team
- Is confident using IT systems and learning new processes
- Has previous motor trade or parts experience (desirable but not essential)
Why Join Sinclair Group?
As a family-run business with over 80 years of success, we're passionate about developing our people and helping them build rewarding long-term careers.
Our benefits include:
- ? 30 days annual leave including bank holidays, increasing with service
- ? Your birthday off every year
- ? Monthly bonus opportunities
- ? Contributory pension scheme
- ? Staff discounts on servicing and parts
- ? Free Annual MOT
- ? Employee Assistance Programme
- ? Cycle to Work Scheme
- ? Long Service Awards
- ? Sinclair Foundation financial support during ill-health
- ? Free on-site parking
- ? Ongoing training and career development opportunities
Drive Your Career Forward with Volkswagen Newport
This is an excellent opportunity to join a successful Volkswagen retailer, represent one of the automotive industry's most iconic brands and become part of a supportive and ambitious team.
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Volkswagen Parts Advisor in Newport employer: Sinclair Group
Sinclair Group is an excellent employer, offering a dynamic work environment in Neyland where employees are valued and encouraged to grow. With a competitive salary and a generous benefits package, including career development opportunities, the company fosters a culture of teamwork and exceptional customer service, making it a rewarding place for those passionate about the automotive industry.
