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- Tasks: Join our team as a Service Advisor, connecting customers with our workshop and ensuring top-notch service.
- Company: Be part of Volkswagen Van Centre Cardiff, a supportive and growth-focused workplace.
- Benefits: Enjoy competitive pay, 30 days leave, and perks like staff discounts and a free MOT.
- Why this job: Kickstart your automotive career with full training and opportunities for development.
- Qualifications: Bring a positive attitude, strong communication skills, and a willingness to learn.
- Other info: Flexible working hours and a vibrant team culture await you!
The predicted salary is between 30000 - 36000 £ per year.
Volkswagen Van Centre Cardiff, part of the Sinclair Group, is looking for a confident, customer-focused Service Advisor to join our Aftersales team. Whether you’re already experienced within the motor industry or you’re someone with the right attitude, enthusiasm and drive to learn, we’d love to hear from you. Full training will be provided, and you’ll be joining a business that genuinely invests in your development. Our Service Advisors play a vital part in delivering and sustaining an exceptional experience for every service and repair customer. You’ll be the link between our workshop and our customers, ensuring communication is clear, accurate and always centred around trust and transparency.
Your day to day responsibilities will include:
- Creating and managing customer workshop bookings
- Preparing for customer visits to ensure a smooth and professional experience
- Communicating technical advice clearly, helping customers make informed decisions
- Using digital tools confidently in a modern, paperless environment
- Delivering on customer-first and modern-luxury principles
- Maintaining exceptional accuracy in costing, job cards, invoicing and customer communication records
- Working closely with technicians and the wider team to keep everything running efficiently
We are looking for someone who brings energy, professionalism and a genuine passion for customer service. You’ll thrive here if you have:
- A positive attitude and the confidence to resolve issues calmly and efficiently
- A strong computer literacy and comfort with digital systems
- The ability to multitask and adapt within a busy environment
- Excellent communication and influencing skills
- Strong organisational skills to balance customer needs with workshop capacity
- A willingness to follow defined processes and maintain high standards
- Solid administration skills and attention to detail
- A full UK driving licence
- Experience in the motor industry is desirable, but not essential - your mindset and approach matter most.
Benefits & Schedule:
- Full time: 40 hours a week Monday to Friday between 8:00am and 5:30pm
- Saturday Rota: 1 every 3 weeks 8:30am to 12:30pm as overtime
- Position pays: £27,300 basic plus a monthly bonus
- Bonus Schemes: OTE and bonus scheme which can be discussed further at interview
- 30 days annual leave per year (including bank holidays) that will increase with length of service
- Birthday day off
- Contributory Pension Scheme
- Enhanced maternity/paternity/adoption payment
- Manufacturing-specific training along with in-house training
- Staff discounted parts and servicing plus a free MOT every year
- Long-service recognition at 5, 10, 20, 30 & 40 years anniversaries
- Life Assurance (death in service benefit)
- Staff Car Scheme
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with 24/7 helpline and designated Mental Health First Aiders
- Sinclair Foundation - charitable foundation designed to support members or their close family who need financial support at times of ill-health
- Development and progression opportunities across the Sinclair Group
How to apply:
Ready to Join Us? If you’d like to become part of the Aftersales team at Van Centre Cardiff, please send us your CV and a covering letter, including your salary expectations. We look forward to hearing from you and helping you take the next step in your automotive career.
Service Advisors in Newport employer: Sinclair Group
Contact Detail:
Sinclair Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisors in Newport
✨Tip Number 1
Get to know the company! Research Volkswagen Van Centre Cardiff and the Sinclair Group. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to convey technical information clearly. Try role-playing with a friend or family member to get comfortable explaining complex ideas in simple terms.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Volkswagen Van Centre Cardiff. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisors in Newport
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV stands out! Highlight any relevant experience, even if it’s not in the motor industry. We want to see your skills and how they can translate into the Service Advisor role.
Personalise Your Cover Letter: Don’t just send a generic cover letter. Tailor it to us at Volkswagen Van Centre Cardiff! Mention why you’re excited about the role and how your attitude and enthusiasm make you a great fit for our team.
Show Off Your Communication Skills: As a Service Advisor, clear communication is key. Use your application to demonstrate your ability to convey information effectively. This could be through your writing style or by sharing examples of past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sinclair Group
✨Know Your Stuff
Familiarise yourself with Volkswagen's values and the specific role of a Service Advisor. Understand the importance of customer service in the motor industry and be ready to discuss how you can contribute to creating an exceptional experience for customers.
✨Show Off Your Communication Skills
Since clear communication is key, practice explaining technical concepts in simple terms. Think about examples from your past where you've successfully communicated with customers or resolved issues, as this will demonstrate your ability to bridge the gap between the workshop and the customer.
✨Be Ready to Multitask
Prepare to discuss how you manage multiple tasks in a busy environment. Think of specific instances where you've juggled various responsibilities and maintained high standards, as this will show that you can handle the fast-paced nature of the role.
✨Emphasise Your Positive Attitude
Your mindset matters! Be prepared to share examples of how your positive attitude has helped you overcome challenges or improve customer experiences. This will resonate well with the company's focus on energy and professionalism.
