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- Tasks: Connect customers with the right parts and ensure smooth operations in our busy Parts Department.
- Company: Join the respected Sinclair Group, part of the iconic Volkswagen family.
- Benefits: Enjoy competitive pay, 30 days leave, birthday off, and staff discounts.
- Why this job: Build relationships, develop your career, and make a real impact in the automotive world.
- Qualifications: Customer service experience is a plus; automotive knowledge is advantageous but not essential.
- Other info: Great opportunities for career progression and a supportive work environment.
The predicted salary is between 25584 - 26500 £ per year.
As a Parts Advisor, you'll play a vital role in the smooth running of our Aftersales operation. You'll be the link between customers, technicians, and suppliers—ensuring the right parts are sourced, priced, and supplied efficiently. This role offers variety, responsibility, and the chance to build strong relationships with both retail and trade customers. Many of our Parts Advisors progress into Senior Advisor, Controller, or Management roles, and we actively support development across the Group.
Responsibilities:
- Supporting customers by identifying their needs and advising on suitable parts and accessories
- Matching orders to stock, sourcing items, and offering competitive pricing
- Handling incoming calls, face-to-face enquiries, and digital communications
- Working towards departmental KPIs and contributing to team success
- Managing goods in/out, stock control, and accurate paperwork processing
- Liaising with suppliers for orders, returns, and warranty items
- Handling payments and maintaining high standards of accuracy
- Delivering exceptional customer service at every touchpoint
- Strong organisational skills and attention to detail
- A friendly, confident communication style
- Experience in a customer-facing role (automotive experience desirable but not essential)
- Basic IT skills and the ability to learn new systems
- A positive, professional attitude and tidy appearance
- The ability to work well both independently and as part of a team
- Practical knowledge of motor vehicles (advantageous)
About the Company / Location:
Our Volkswagen Bridgend dealership, part of the long-established Sinclair Group, is looking for a proactive and enthusiastic Parts & Accessory Advisor to join our busy Parts Department. This is an exciting opportunity to work with one of the world's most recognisable automotive brands while developing your career within a supportive and successful group. Working for the Sinclair Group means being part of a respected, family-run business with over 80 years of success.
Benefits:
- Hours of work: 40 hours a week working Monday to Friday and Saturday morning on a rota paid as overtime.
- Position Pays: £25,584 to £26,500 (depending on experience) plus a monthly bonus.
- 30 days annual leave including bank holidays (increasing with service)
- Your birthday off
- Contributory Pension Scheme
- Staff discounts on parts, servicing, and a free annual MOT
- Life Assurance (death in service benefit)
- Staff Car Scheme
- Colleague & Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance Programme with 24/7 support
- Sinclair Foundation - financial support for colleagues during ill-health
- Long service recognition at 5, 10, 20, 30 & 40 years
- Free on-site parking
- Clear development pathways within the Sinclair Group
Parts Advisor in Newport employer: Sinclair Group
Contact Detail:
Sinclair Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Newport
✨Tip Number 1
Get to know the company inside out! Research Volkswagen Bridgend and the Sinclair Group. Understanding their values and culture will help you connect better during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to interact with customers and suppliers regularly. Role-play common scenarios with friends or family to boost your confidence and refine your friendly, professional style.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the dealership. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage directly with us. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in Newport
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the automotive industry shine through. We want to see that you're excited about the role of Parts Advisor and how you can contribute to our team at Sinclair Group.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in customer-facing roles. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sinclair Group
✨Know Your Parts
Familiarise yourself with common automotive parts and accessories. Being able to discuss specific items and their functions will show your enthusiasm and understanding of the role. It’s a great way to impress the interviewers and demonstrate that you’re ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in previous roles. Think about times when you went above and beyond for a customer, as this will highlight your ability to build strong relationships—something crucial for a Parts Advisor.
✨Show Off Your Organisational Skills
Since the role involves managing stock and paperwork, be ready to discuss how you stay organised. Share specific strategies or tools you use to keep track of tasks and ensure accuracy, which will reassure them that you can handle the responsibilities of the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the Sinclair Group. This shows your genuine interest in the role and helps you assess if it’s the right fit for you, while also making a positive impression on the interviewers.
