At a Glance
- Tasks: Lead the Service Department, ensuring top-notch customer satisfaction and efficient job allocation.
- Company: Join a dynamic automotive company focused on innovation and team development.
- Benefits: Enjoy 30 days annual leave, birthday off, and comprehensive training opportunities.
- Other info: Great career growth potential and supportive workplace culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven leadership skills and a full UK Driving License required; experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
As the Workshop Controller you will work closely with the Service Manager in managing the Service Department to meet and exceed customer expectations, in addition to consistently meeting agreed business goals.
Responsibilities
- Allocate work fairly, according to ability and skill, taking deadlines into consideration.
- Maintain progress information of each job allocated and liaise with Service Advisors to ensure customers are kept informed.
- Ensure job card write up and Vehicle Health Checks are completed in a way that is legible and informative for the Service Advisors and Customers.
- Adhere to internal and manufacturer standards in regards to clocking on and off of jobs.
- Ensure the recommended manufacturer labour time and the agreed internal/manufacturer labour rates are adhered to at all times, when charging manufacturing, retail, or internal customers.
- Ensure all team attend and complete any internal or manufacturer training, ensuring the development of the service team to support improvement in technical ability, CSI and job performance.
- Ensure completion of CIT NOW video for every vehicle getting a Vehicle Health Check and/or for any customer complaints, to provide evidence of repair as required.
Qualifications
- Proven ability to lead and manage a team.
- Excellent organisation and prioritising skills.
- Ability to work calmly under pressure.
- Experience in this role isn't essential but would be beneficial.
- A full valid UK Driving License.
- Current experience as Workshop Controller or luxury dealership experience, and/or managed a large busy workshop.
- Workshop supervision or management experience.
Benefits
- 30 days annual leave per year (including bank holidays) that will increase with length of service.
- Birthday day off.
- Contributory Pension Scheme.
- Enhanced Maternity/Paternity and Adoption payment.
- Manufacturing specific training along with in-house training.
- Comprehensive Tool Insurance at no cost to you.
- Staff discounted parts and servicing plus a free MOT every year.
- Recognition of length of service at 5, 10, 20, 30 & 40 years anniversary.
- Life Assurance (death in service benefit).
- Staff Car Scheme.
- Colleague Referral Scheme / Customer Referral Schemes.
- Cycle to Work Scheme.
- Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders.
- Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill‑health.
- Development opportunities within the Sinclair Group.
Workshop Controller in Ludlow employer: Sinclair Group
As a Workshop Controller at our company, you will thrive in a supportive and dynamic work environment that prioritises employee growth and well-being. With generous benefits such as 30 days of annual leave, comprehensive training programmes, and a strong emphasis on work-life balance, we are committed to fostering a culture where your contributions are recognised and valued. Join us in a role that not only challenges you but also offers unique opportunities for personal and professional development within the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller in Ludlow
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings for Workshop Controllers. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership and organisational skills. Think of examples from your past experiences where you successfully managed a team or handled pressure. We want to see how you can bring that to our Service Department!
✨Tip Number 3
Show us your passion for customer service! Be ready to discuss how you’ve exceeded customer expectations in previous roles. We love candidates who can keep customers informed and happy while managing their workload.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our success.
We think you need these skills to ace Workshop Controller in Ludlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant workshop management or supervisory experience, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Workshop Controller role. Mention your ability to lead a team and how you can help us exceed customer expectations.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage a busy workshop. Did you improve efficiency or customer satisfaction? Let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sinclair Group
✨Know Your Stuff
Make sure you understand the role of a Workshop Controller inside out. Familiarise yourself with the responsibilities listed in the job description, like managing the Service Department and ensuring customer satisfaction. Brush up on your knowledge of vehicle health checks and job card write-ups, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Since this role requires proven ability to lead and manage a team, be prepared to share examples of how you've successfully led a team in the past. Think about specific situations where you allocated work fairly or improved team performance, and be ready to discuss these experiences in detail.
✨Stay Calm Under Pressure
The job mentions the need to work calmly under pressure, so it’s a good idea to prepare for questions that assess your ability to handle stressful situations. Consider scenarios from your previous roles where you managed tight deadlines or resolved conflicts, and explain how you maintained composure and achieved positive outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training opportunities available or how the team measures success in the Service Department. It’s a great way to demonstrate your enthusiasm and commitment to the position.
