At a Glance
- Tasks: Deliver exceptional customer service and manage workshop operations in a fast-paced environment.
- Company: Join a leading automotive dealership with a focus on trust and transparency.
- Benefits: Competitive salary, bonuses, 30 days leave, and staff discounts.
- Other info: Great career progression opportunities and supportive work culture.
- Why this job: Be the vital link between customers and technicians, making a real difference every day.
- Qualifications: Strong communication skills and a positive, customer-first attitude required.
The predicted salary is between 28288 - 28288 £ per year.
Our Service Advisors play a vital part in delivering and sustaining an exceptional experience for every service and repair customer. You'll be the link between our workshop and our customers, ensuring communication is clear, accurate and always centred around trust and transparency.
Your day to day responsibilities will include:
- Customer service – greet customers, understand their needs, and keep them updated throughout the service process.
- Service bookings – manage workshop diary, schedule work, and coordinate with technicians.
- Upselling opportunities – identify additional work and explain benefits clearly and professionally.
- Administration – prepare job cards, process invoices, and maintain accurate records.
- Communication – liaise with customers, technicians, and parts teams to ensure smooth workflow.
This is a great opportunity for someone with strong communication skills and a passion for delivering excellent customer care within a fast-paced automotive environment.
Essential Qualifications & Experience
- Experience as a Service Advisor, Aftersales Advisor, or similar customer-facing role.
- Strong communication and organisational skills.
- Ability to work well under pressure in a busy dealership environment.
- Confidence using computer systems and managing multiple tasks.
- A positive, customer-first attitude.
- Automotive experience preferred; strong customer-service backgrounds will also be considered.
- A full UK driving licence.
- Motor industry experience desirable, but not essential – mindset and approach matter most.
Position Details
Full time: 42.5 hours per week (Monday to Friday, 8:00am – 5:30pm; Saturday rota – 1 every 3 weeks, 8:30am – 12:30pm as overtime).
Compensation & Benefits
- Position pays: £28,288.00 basic plus a monthly bonus.
- OTE and bonus scheme discussed further at interview.
- Competitive salary plus performance-related bonus.
- 30 days annual leave per year (including bank holidays), increasing with length of service.
- Birthday day off.
- Contributory pension scheme.
- Enhanced maternity, paternity and adoption payment.
- Manufacturing-specific training along with in-house training.
- Staff discounted parts and servicing plus a free MOT each year.
- Long-service recognition.
- Recognition of length of service at 5, 10, 20, 30 and 40 years anniversary.
- Life assurance (death in service benefit).
- Staff car scheme.
- Colleague referral scheme / customer referral schemes.
- Cycle-to-work scheme.
- Employee assistance programme with access to a 24/7 helpline and designated mental health first aiders.
- Sinclair Foundation – charitable foundation to support members or their close families when they need financial support at times of ill-health.
- Development and progression opportunities across the Sinclair Group.
Service Advisors in Ludlow employer: Sinclair Group
At Sinclair Group, we pride ourselves on being an exceptional employer, offering our Service Advisors a dynamic work environment in Cardiff that fosters growth and development. With competitive salaries, generous benefits including 30 days of annual leave, and a strong focus on employee well-being through our Employee Assistance Programme, we ensure our team feels valued and supported. Join us to be part of a culture that prioritises trust, transparency, and outstanding customer service in the fast-paced automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisors in Ludlow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be clear and confident. Try role-playing with a friend or family member to get comfortable explaining things like service processes and upselling opportunities.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will help you stand out and demonstrate your passion for delivering excellent service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Sinclair Group!
We think you need these skills to ace Service Advisors in Ludlow
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've made customers feel valued and understood, so share specific examples of how you've gone above and beyond in previous jobs.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially since communication is key in the role of a Service Advisor. Avoid jargon unless it’s relevant!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with our needs, like managing service bookings or liaising with technicians. This shows us you’re genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about your application status!
How to prepare for a job interview at Sinclair Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've successfully handled customer queries or complaints in the past. This role is all about communication and trust, so showing that you can keep customers informed and satisfied will definitely impress.
✨Familiarise Yourself with the Automotive Industry
Even if you don't have extensive automotive experience, it helps to know a bit about the industry. Research common services and repairs, and be prepared to discuss how you would explain these to customers. Showing genuine interest in the field can set you apart from other candidates.
✨Demonstrate Your Organisational Skills
Since you'll be managing bookings and coordinating with technicians, think of ways to showcase your organisational abilities. Bring examples of how you've effectively managed multiple tasks in previous roles, and be ready to discuss how you would handle a busy workshop diary.
✨Prepare for Upselling Scenarios
Upselling is a key part of the role, so come prepared with strategies on how you would identify and communicate additional services to customers. Think of ways to explain the benefits clearly and professionally, as this will show your understanding of the job's responsibilities.
