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- Tasks: Be the go-to person for customers, ensuring smooth service experiences and clear communication.
- Company: Join Volkswagen Van Centre Cardiff, part of the supportive Sinclair Group.
- Benefits: Enjoy 30 days annual leave, birthday off, and a contributory pension scheme.
- Why this job: Kickstart your automotive career with full training and real growth opportunities.
- Qualifications: Positive attitude, strong communication skills, and a willingness to learn.
- Other info: Dynamic team environment with excellent support and development programmes.
The predicted salary is between 27000 - 38000 £ per year.
Volkswagen Van Centre Cardiff, part of the Sinclair Group, is looking for a confident, customer-focused Service Advisor to join our Aftersales team. Whether you’re already experienced within the motor industry or you’re someone with the right attitude, enthusiasm and drive to learn, we’d love to hear from you. Full training will be provided, and you’ll be joining a business that genuinely invests in your development.
Position: Service Advisor
Location: Van Centre Cardiff CF10 4BB
Full time: 40 hours a week Monday to Friday between the hours of 8:00am to 5:30pm Saturday Rota: 1 every 3 weeks 8.30am to 12.30pm as overtime.
Position pays: £27,300 basic plus a monthly bonus
Bonus Schemes: OTE and bonus scheme which can be discussed further at interview
The Role: Our Service Advisors play a vital part in delivering and sustaining an exceptional experience for every service and repair customer. You’ll be the link between our workshop and our customers, ensuring communication is clear, accurate and always centred around trust and transparency. Your day to day responsibilities will include:
- Creating and managing customer workshop bookings
- Preparing for customer visits to ensure a smooth and professional experience
- Communicating technical advice clearly, helping customers make informed decisions
- Using digital tools confidently in a modern, paperless environment
- Delivering on customer-first and modern-luxury principles
- Maintaining exceptional accuracy in costing, job cards, invoicing and customer communication records
- Working closely with technicians and the wider team to keep everything running efficiently
About you: We are looking for someone who brings energy, professionalism and a genuine passion for customer service. You’ll thrive here if you have:
- A positive attitude and the confidence to resolve issues calmly and efficiently
- A strong computer literacy and comfort with digital systems
- The ability to multitask and adapt within a busy environment
- Excellent communication and influencing skills
- Strong organisational skills to balance customer needs with workshop capacity
- A willingness to follow defined processes and maintain high standards
- Solid administration skills and attention to detail
- A full UK driving licence
Experience in the motor industry is desirable, but not essential - your mindset and approach matter most.
What’s in it for you?
- 30 days annual leave per year (including bank holidays) that will increase with length of service
- Birthday day off
- Contributory Pension Scheme
- Enhanced maternity paternity /Paternity and Adoption payment
- Manufacturing specific training along with inhouse training
- Staff discounted parts and servicing plus a free MOT every year
- Long-service recognition at Recognition of length of service at 5,10,20,30 & 40 years anniversary
- Life Assurance (death in service benefit)
- Staff Car Scheme
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
- Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development and progression opportunities across the Sinclair Group.
Ready to Join Us? If you’d like to become part of the Aftersales team at Van Centre Cardiff, please send us your CV and a covering letter, including your salary expectations. We look forward to hearing from you and helping you take the next step in your automotive career.
Vehicle Service Advisor in Cardiff employer: Sinclair Group
Contact Detail:
Sinclair Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Service Advisor in Cardiff
✨Tip Number 1
Get to know the company! Research Volkswagen Van Centre Cardiff and the Sinclair Group. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to convey technical information clearly. Try role-playing with a friend or family member to get comfortable explaining complex ideas in simple terms.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for providing exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team at Volkswagen Van Centre Cardiff. Don’t miss out on this opportunity!
We think you need these skills to ace Vehicle Service Advisor in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to bring your positive attitude to our team!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Service Advisor role. We love seeing how your background can contribute to our customer-first approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the job. Be sure to mention your willingness to learn and any specific examples of how you've provided excellent customer service in the past.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sinclair Group
✨Know Your Stuff
Familiarise yourself with Volkswagen's services and the role of a Service Advisor. Understand the basics of vehicle maintenance and repair, as well as the importance of customer service in this industry. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Communication Skills
Since you'll be the link between customers and technicians, practice clear and concise communication. Think about examples from your past experiences where you've successfully resolved customer issues or explained complex information simply. This will demonstrate your ability to keep communication transparent and effective.
✨Emphasise Your Organisational Skills
Prepare to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific strategies or tools you use to stay organised, especially in a busy environment. This will highlight your ability to balance customer needs with workshop capacity, which is crucial for the role.
✨Bring Your Positive Attitude
Your mindset can make a huge difference! Be ready to showcase your enthusiasm for customer service and your ability to handle challenges calmly. Share stories that reflect your positive attitude and willingness to learn, as these traits are highly valued by the Sinclair Group.
