At a Glance
- Tasks: Be the vital link between customers and our workshop, ensuring clear communication and exceptional service.
- Company: Join the Sinclair Group, a leader in the automotive industry with a focus on development.
- Benefits: Enjoy 30 days annual leave, birthday off, and a performance-related bonus up to £500 monthly.
- Other info: Dynamic dealership environment with a focus on trust, transparency, and customer loyalty.
- Why this job: Kickstart your automotive career with training, support, and real opportunities for progression.
- Qualifications: Customer-facing experience is preferred; strong communication and organisational skills are essential.
The predicted salary is between 31950 - 39050 £ per year.
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Reference: JUL20267780
Expiry date: 13:41, Thu, 20th Aug 2026
Location: Cardiff
Benefits:
- 30 Days Annual Leave (incl. bank holidays)
- Birthday Day Off
- Staff Discounts & Free Annual MOT
- Manufacturer Training & Career Development
The Role
- You'll be the key link between our customers and the workshop - making sure communication is clear, accurate and always centred around trust and transparency.
- Greet customers, understand their needs and deliver an exceptional customer experience.
- Manage service bookings, workshop diaries and coordinate work with technicians.
- Keep customers updated throughout the service and repair process.
- Identify additional work and explain recommendations clearly and professionally.
- Prepare job cards, process invoices and maintain accurate records.
- Work closely with customers, technicians and parts teams to keep the workshop running smoothly.
- Build strong customer relationships that encourage trust and loyalty.
Why You'll Want This One
- Up to £31,500 basic salary depending on experience plus a £500 monthly performance-related bonus.
- 30 days annual leave (incl. bank holidays), rising with service - plus your birthday off.
- Contributory pension and enhanced maternity, paternity and adoption pay.
- Manufacturer-specific training and in-house development.
- Staff discounts on parts and servicing, plus a free annual MOT.
- Cycle to Work scheme, Employee Assistance Programme and mental health support.
- Life Assurance and access to the Sinclair Foundation for financial support during times of ill health.
- Long-service recognition at 5, 10, 20, 30 and 40 years.
- Career development and progression opportunities across the wider Sinclair Group.
- Colleague and Customer Referral Schemes.
Who We're Looking For
- Previous Service Advisor, Aftersales Advisor or similar customer-facing experience - motor industry experience is desirable but not essential.
- Strong communication and organisational skills.
- Confident, professional and genuinely customer-first.
- Able to work calmly and effectively in a busy dealership environment.
- Comfortable using computer systems and managing multiple tasks.
- A positive attitude with a willingness to learn and develop.
- Full UK driving licence.
Ready to take the next step in your automotive career? If you're an experienced Service Advisor or a customer-focused professional looking for your next opportunity, we'll give you the training, support and development to build your career with the Sinclair Group. With a competitive salary, bonus opportunity, excellent benefits and genuine progression across the wider Group, this could be the opportunity you've been waiting for.
Service Advisor Cardiff Vw Van Centre employer: Sinclair Group
Sinclair Group is an excellent employer, offering a dynamic work environment in Neyland where employees are valued and encouraged to grow. With a competitive salary and a generous benefits package, including career development opportunities, the company fosters a culture of teamwork and exceptional customer service, making it a rewarding place for those passionate about the automotive industry.
