Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. A large part of what a Service Advisor Position involves is:
- Creating and managing customer workshop bookings
- Preparation for customer visit
- Communicate workshop advise to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
- Competent in ability to use digital tools in a paperless work environment
- Deliver on customer first and modern luxury principles
- Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.
A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner. - Demonstrate computer literacy and knowledge of IT systems and applications.
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
- Ability to prioritise your workload
- Ability and willingness to work with defined processes and guidelines
- Good core administration skills
- A full UK driving licence
30 days annual leave per year (including bank holidays) that will increase with length of service - Birthday day off
- Contributory Pension Scheme
- Enhanced Maternity/Paternity and Adoption payment
- Manufacturing specific training along with inhouse training
- Staff discounted parts and servicing plus a free MOT every year
- Recognition of length of service at 5,10,20,30 & 40 years anniversary
- Life Assurance (death in service benefit)
- Staff Car Scheme
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
- Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group
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Service Advisor in Cardiff employer: Sinclair Group
Sinclair Group is an excellent employer, offering a dynamic work environment in Neyland where employees are valued and encouraged to grow. With a competitive salary and a generous benefits package, including career development opportunities, the company fosters a culture of teamwork and exceptional customer service, making it a rewarding place for those passionate about the automotive industry.
