At a Glance
- Tasks: Deliver exceptional customer service and manage workshop bookings for Jaguar Land Rover.
- Company: Join the prestigious Jaguar Land Rover team in Cardiff.
- Benefits: Enjoy 30 days annual leave, competitive salary, and overtime pay.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a luxury brand and enhance customer experiences daily.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking an experienced Service Advisor to join the Aftersales team at Jaguar Land Rover Cardiff. The ideal candidate would have experience within the motor industry; however, we are keen to hear from individuals who have a positive attitude and a high level of enthusiasm.
Position: Service Advisor
Full time: 45 hours a week Monday to Friday 8:00am to 5:30pm
Contract: Full-time, Permanent
Saturday Rota: 8.30am to *****pm: on a rota basis paid as overtime
Position pays: £35,500 OTE dependant on skills and experience
Location: Cardiff
The Opportunity: Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. A large part of what a Service Advisor position involves is:
- Creating and managing customer workshop bookings
- Preparation for customer visit
- Communicate workshop advice to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
- Competent in ability to use digital tools in a paperless work environment
- Deliver on customer first and modern luxury principles
- Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.
More about you:
Essential Skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Demonstrate computer literacy and knowledge of IT systems and applications.
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
- Ability to prioritise your workload
- Ability and willingness to work with defined processes and guidelines
- Good core administration skills
- A full UK driving licence
What's in it for you? 30 days annual leave per year (including...
Jaguar Land Rover Service Advisor in Cardiff employer: Sinclair Group
Sinclair Group is an excellent employer, offering a dynamic work environment in Neyland where employees are valued and encouraged to grow. With a competitive salary and a generous benefits package, including career development opportunities, the company fosters a culture of teamwork and exceptional customer service, making it a rewarding place for those passionate about the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Jaguar Land Rover Service Advisor in Cardiff
✨Tip Number 1
Get to know the company! Research Jaguar Land Rover and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to explain things clearly to customers. Role-play with a friend or family member to get comfortable discussing complex information in a simple way.
✨Tip Number 3
Be ready to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories during your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the team at Jaguar Land Rover Cardiff.
We think you need these skills to ace Jaguar Land Rover Service Advisor in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re not just ticking boxes but genuinely excited about the role and the opportunity to work with Jaguar Land Rover.
Tailor Your CV:Make sure your CV is tailored to the Service Advisor position. Highlight any relevant experience in the motor industry or customer service roles. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:In your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you explain why you’re a great fit for the role without rambling on too much.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sinclair Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and Jaguar Land Rover's services. Familiarise yourself with their customer service principles and be ready to discuss how you can contribute to creating a fantastic experience for customers.
✨Show Off Your Communication Skills
As a Service Advisor, you'll need to explain complex information clearly. Prepare examples from your past experiences where you've successfully communicated with customers or resolved issues. This will demonstrate your strong communication and influencing skills.
✨Be Ready to Multi-task
The role requires juggling multiple tasks in a busy environment. Think of times when you've managed several responsibilities at once and be prepared to share these examples. Highlight your organisational skills and how you prioritise effectively.
✨Emphasise Your Customer Service Passion
Your enthusiasm for great customer service is key! Be ready to discuss what excellent customer service means to you and how you've gone above and beyond in previous roles. This will show that you have the right attitude for the job.
