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For Companies At a Glance
- Tasks: Manage customer bookings and provide top-notch service in a modern, digital environment.
- Company: Join Volkswagen Van Centre Cardiff, part of the Sinclair Group, known for investing in your growth.
- Benefits: Enjoy a competitive salary, monthly bonuses, and 30 days annual leave.
- Why this job: Be part of a dynamic team that values customer experience and personal development.
- Qualifications: Positive attitude, strong communication skills, and a willingness to learn.
- Other info: Full training provided; perfect for those eager to kickstart their career in the motor industry.
The predicted salary is between 27000 - 30000 £ per year.
Volkswagen Van Centre Cardiff, part of the Sinclair Group, is looking for a confident, customer-focused Service Advisor to join our Aftersales team. Whether you’re already experienced within the motor industry or you’re someone with the right attitude, enthusiasm and drive to learn, we’d love to hear from you. Full training will be provided, and you’ll be joining a business that genuinely invests in your development.
Position Details
- Position: Service Advisor
- Location: Van Centre Cardiff CF10 4BB
- Full time: 40 hours a week Monday to Friday between the hours of 8:00am to 5:30pm
- Saturday Rota: 1 every 3 weeks 8.30am to 12.30pm as overtime
- Position pays: £27,300 basic plus a monthly bonus
- Bonus Schemes: OTE and bonus scheme which can be discussed further at interview
The Role
- Creating and managing customer workshop bookings
- Preparing for customer visits to ensure a smooth and professional experience
- Communicating technical advice clearly, helping customers make informed decisions
- Using digital tools confidently in a modern, paperless environment
- Delivering on customer-first and modern-luxury principles
- Maintaining exceptional accuracy in costing, job cards, invoicing and customer communication records
- Working closely with technicians and the wider team to keep everything running efficiently
About you
- A positive attitude and the confidence to resolve issues calmly and efficiently
- A strong computer literacy and comfort with digital systems
- The ability to multitask and adapt within a busy environment
- Excellent communication and influencing skills
- Strong organisational skills to balance customer needs with workshop capacity
- A willingness to follow defined processes and maintain high standards
- Solid administration skills and attention to detail
- A full UK driving licence
What’s in it for you?
- 30 days annual leave per year
Service Advisors in Bridgend employer: Sinclair Group
Contact Detail:
Sinclair Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisors in Bridgend
✨Tip Number 1
Get to know the company! Research Volkswagen Van Centre Cardiff and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain technical details clearly to customers. Role-play with a friend or family member to get comfortable with this before your interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or resolved customer issues in the past. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Sinclair Group family.
We think you need these skills to ace Service Advisors in Bridgend
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to learn, so don’t hold back on sharing why you’d be a great fit for our team!
Tailor Your CV: Make sure your CV is tailored to the Service Advisor position. Highlight any relevant experience or skills that match the job description, especially your communication and organisational skills. We love seeing how you can bring value to our Aftersales team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Volkswagen Van Centre Cardiff. We can’t wait to hear from you!
How to prepare for a job interview at Sinclair Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Service Advisor does at Volkswagen Van Centre Cardiff. Familiarise yourself with the key responsibilities like managing customer bookings and communicating technical advice. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Customer Skills
Since this position is all about customer focus, think of examples from your past experiences where you've provided excellent service. Be ready to discuss how you resolved issues calmly and efficiently, as well as how you maintained high standards in communication and organisation.
✨Get Comfortable with Digital Tools
As the job involves using digital tools in a paperless environment, brush up on your computer skills. If you have experience with any specific software or systems relevant to the role, mention it during the interview. This shows you're prepared to adapt to their modern approach.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how they measure success in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
