At a Glance
- Tasks: Deliver exceptional service and manage customer bookings for vehicle repairs.
- Company: Join the prestigious Land Rover team in Aberystwyth.
- Benefits: Enjoy a competitive salary, 30 days annual leave, and performance bonuses.
- Other info: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Be part of a luxury brand and enhance customer experiences every day.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 28000 - 32000 £ per year.
We are currently seeking an experienced Service Advisor to join the Aftersales team at Land Rover Aberystwyth. The ideal candidate would have experience within the motor industry; however, we are keen to hear from individuals who have a positive attitude and a high level of enthusiasm.
Position: Service Advisor Land Rover
Full time: 40 hours a week Monday to Friday between the hours of 8:00am to 5:30pm
Contract: Full-time, Permanent
Saturday Rota: 8.30am to *****pm: on a rota basis paid as overtime
Position pays: £28,300 basic salary plus performance related bonus
Location: Aberystwyth
The Opportunity: Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. A large part of what a Service Advisor position involves is:
- Creating and managing customer workshop bookings
- Preparation for customer visit
- Communicate workshop advice to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
- Competent in ability to use digital tools in a paperless work environment
- Deliver on customer first and modern luxury principles
- Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.
More about you:
Essential Skills:- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Demonstrate computer literacy and knowledge of IT systems and applications.
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
- Ability to prioritise your workload
- Ability and willingness to work with defined processes and guidelines
- Good core administration skills
- A full UK driving licence
What’s in it for you? 30 days annual leave per year (including...
Land Rover Service Advisor in Aberystwyth employer: Sinclair Group
Sinclair Group is an excellent employer, offering a dynamic work environment in Neyland where employees are valued and encouraged to grow. With a competitive salary and a generous benefits package, including career development opportunities, the company fosters a culture of teamwork and exceptional customer service, making it a rewarding place for those passionate about the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Land Rover Service Advisor in Aberystwyth
✨Tip Number 1
Get to know the company! Research Land Rover's values and culture. When you walk into that interview, show us you understand what makes them tick and how you can fit right in.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to explain things clearly. Role-play with a friend or family member to get comfortable discussing complex information in a simple way.
✨Tip Number 3
Show off your customer service passion! Think of examples from your past experiences where you went above and beyond for a customer. We want to see that enthusiasm shine through during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the team at Land Rover Aberystwyth.
We think you need these skills to ace Land Rover Service Advisor in Aberystwyth
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing a fantastic experience for our customers.
Tailor Your CV:Make sure your CV highlights relevant experience in the motor industry or any customer service roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:In your cover letter, keep it straightforward. We appreciate clarity, so explain why you’re a great fit for the Service Advisor role without waffling on. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sinclair Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and Land Rover's services. Familiarise yourself with common customer queries and how to address them. This will show that you're not just enthusiastic but also well-informed.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you've resolved issues or gone the extra mile for a customer. This will demonstrate your passion for great service, which is key for this role.
✨Practice Your Communication
Since you'll need to explain complex information clearly, practice articulating your thoughts. You could even role-play with a friend, simulating customer interactions. This will help you feel more confident during the interview.
✨Be Organised and Adaptable
Think of ways you've successfully managed multiple tasks in a busy environment. Be ready to discuss how you prioritise your workload and adapt to changing situations. This will highlight your organisational skills, which are crucial for a Service Advisor.
