At a Glance
- Tasks: Drive account growth by engaging with high-value clients and creating strategic marketing solutions.
- Company: Join Sinch, a leader in customer communications with top-tier clients like Google and Uber.
- Benefits: Competitive salary, performance bonuses, and opportunities for personal and professional growth.
- Other info: Collaborative team environment with a strong emphasis on learning and development.
- Why this job: Be a trusted advisor and make a real impact on customer engagement strategies.
- Qualifications: 7+ years in account management with a focus on value-based selling.
The predicted salary is between 72000 - 90000 £ per year.
More than 150,000 businesses - including Google, Uber, PayPal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. These values are our foundation!
About the role: We are looking for a commercially driven, proactive Senior Account Manager to join our UKI team. In this role, you will be the primary commercial owner for a dedicated portfolio of existing, high-value UKI enterprise and technology growth accounts. Rather than selling on purely technical specifications, network delivery, or transactional volume pricing, your focus will be on Value Sales. You will engage directly with Line of Business (LOB) leaders in Marketing, Customer Experience (CX), and Product to identify high-value business use cases. By positioning Sinch's core portfolio of CPaaS Messaging (SMS, WhatsApp, RCS), secure Email (Mailgun), and Voice APIs as strategic growth drivers, you will help customers design next-generation conversational commerce, marketing engagement, and customer service journeys that drive tangible business ROI. You will report directly to the regional Sales Director and act as the trusted advisor helping your clients scale their customer engagement.
Key Responsibilities
- Value-Led Account Growth (LOB Up-sell & Cross-sell): Take complete commercial ownership of an existing portfolio of UKI accounts, shifting the relationship from a transactional vendor to a strategic growth partner. Initiate value-driven conversations directly with Line of Business (LOB) stakeholders in Marketing, Customer Experience (CX), Operations, and Product. Map out and co-create next-generation customer use cases, such as personalized conversational marketing campaigns, automated customer care journeys (via WhatsApp and RCS), and high-deliverability transactional customer touchpoints (via Email and Voice APIs). Proactively defend and grow existing contract values, leading commercial negotiations, business-case presentations, and long-term contract renewals.
- Strong Collaboration with Customer Success (CSM): Partner closely with our Customer Success Management (CSM) team in a coordinated 'two-in-a-box' account model. While CSMs drive day-to-day platform health, technical adoption, and operational satisfaction, you will own the commercial strategy, value-expansion pricing, and contract negotiations. Work hand-in-hand with CSMs to execute regular Executive Business Reviews (EBRs) with LOB buyers, translating usage trends, operational health, and product insights into strategic, business-case-driven up-sell and cross-sell pipelines. Jointly coordinate with CSMs, Solutions Engineering, and Support to proactively mitigate churn risks, secure renewals, and ensure world-class delivery and network performance.
- Data-Driven Account Planning: Analyze volume trends, usage patterns, and gross profit variance across your portfolio alongside CSM metrics to identify organic expansion triggers. Maintain highly accurate pipeline forecasting within Salesforce, tracking expansion stages, contract renewals, and upsell milestones.
Requirements
- Proven Value-Sales Pedigree: 7+ years of quota-carrying account management or relationship sales experience, with a documented track record of expanding enterprise accounts through value-based selling rather than transaction or volume-led selling.
- Collaborative Operator: Proven experience working in a team-based account model, successfully partnering with Customer Success Managers (CSMs), Technical Account Managers, or Solutions Engineers to run a portfolio. Demonstrated ability to map accounts, identify cross-sell triggers, negotiate pricing agreements, and execute usage-based or consumption-based contract expansions.
- Residing in the UK with the ability to travel for key customer and team meetings. Our corporate language is English, please submit your application in English. At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time. Have a valid British work permit.
At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. If this role isn't what you're looking for, please explore the other opportunities listed on our career page. The annual base salary for this position ranges from 72,000 to 90,000, plus a variable compensation component to be determined.
Senior Account Manager/customer Success Manager in London employer: Sinch
At Sinch, we are not just about pioneering communication; we are committed to fostering a vibrant work culture that values collaboration, innovation, and personal growth. As a New Sales Executive in the UKI region, you will thrive in an environment that encourages you to 'Dream Big' and 'Win Together', with ample opportunities for professional development and a competitive compensation package. Join us in shaping the future of customer communications while enjoying the unique advantage of working with industry-leading clients and a supportive team dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager/customer Success Manager in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Account Manager/customer Success Manager at Sinch, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Sinch. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Account Manager/customer Success Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Account Manager/customer Success Manager in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Sinch:When writing your cover letter, make sure to tailor your message specifically for Sinch. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Sinch
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Sinch that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Sinch that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Sinch’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
