Graduate Dev Ops and Application Support Engineer in Slough

Location: Remote (within UK)

Salary: £38,000 - £42,000 + Bonus + Benefits

Years Experience: 0-2 years in relevant experience

Job Type: Permanent, Full-Time

Start Date: ASAP, rolling recruitment

Sinara Consultants is actively seeking technically-minded and curious graduates who are interested in a career in DevOps and Application Support and Engineering fields to join our Technical Operations team. The role is an interesting mix of DevOps engineering work on projects within the Tech Ops team and providing technical support for our Sinara-built applications; maintaining our mission-critical applications, infrastructure and delivering application management support to a variety of customers.

This is a shift-based role requiring availability for different shifts including evening and overnight shifts. Applicants should ensure they are comfortable with this. Full training will be provided at the start. The role is remote although you must be based in the UK.

About the Role:

The role entails active monitoring, maintenance, management and incident support of Sinara software applications for our clients. Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems. Another facet of the role will be involvement in some of the department’s large-scope projects, for example building internal environments with Kubernetes or implementing AWS security configurations as well as other tasks such as deployments.

A key purpose of the role is to provide technical support 24 hours a day, as such the position involves working beyond standard business hours, on a shift pattern rotating between evenings, overnight and early morning shifts. A two-month initial training period would be during normal daytime hours.

Primary duties include:

• Systems and Application Management:
• Ensuring operational performance of our applications and environments
• Monitoring dashboards
• Overnight monitoring checks of the internal infrastructure
• Maintaining our Linux server estate and services
• Performing routine data or system configuration tasks
• Deploying, managing and updating AWS services and other cloud platforms
• Administering containerisation tools and orchestration platforms such as Docker and Kubernetes
• Proactively finding tasks to improve the processes
• Maintenance of internal infrastructure.

• Incident Management:
• Resolving issues related to applications and environments
• Analysing, prioritising and triaging incidents reported by customers
• Conducting investigations to provide solutions or temporary workarounds
• Collaborating with developers upon identification of potential software defects
• Communicating with customers until incident resolution
• Transitioning issues to the standard-hours application support team
• Proactively collaborating in the incidents owned across all teams

Additional responsibilities encompass:

• Proactively updating support materials
• Contributing to customer service performance reports
• Documenting routine change requests
• Participating in application testing throughout the full test lifecycle

The work is often technically demanding and requires an imaginative thought process. You will collaborate with Sinara’s own software development teams.

The shifts:

A key purpose of the role is to fulfil our duty to provide technical support services for our applications 24 hours a day. As such the position involves working beyond standard business hours. The role joins a team of fellow multi-shift engineers who together seamlessly cover the 24 hours split across 3 shifts spanning evenings, overnight and mornings with a flexible fourth shift during daytime. The shifts rotate on approximately bi-monthly basis and all team members are required to be available to fulfil any shifts (with notice). Currently we support clients 24/5 but we expect this to develop into 24/7 support.

Your Skillset:

Essential:

• Technical, STEM degree (because we need people who can pick up technical concepts and tools quickly)
• General knowledge of IT concepts (Windows, Linux, networking, VMs, databases)
• Troubleshooting skills
• Customer service skills

Desired:

• Linux
• AWS (Managing AWS resources in an existing architecture, using monitoring tools and deploying applications on existing architecture)
• Kubernetes, K9s, kubectl, K3s, K8s
• Terraform, Helm (IaC)
• Databases (PostgreSQL, SQLserver, MySql)
• Interpreting and troubleshooting log files
• Networking

Your attributes:

To excel in this role, we seek budding engineers who possess a passion for tackling diverse and complex IT challenges. You should have the aptitude and dedication to rapidly acquire new technical abilities and assimilate fresh domain knowledge as necessary. We want people who are naturally curious about systems and technologies and thrive on problem solving. You should be proactive, self-driven, capable of independent initiative, and consistently consider the broader context and potential ramifications of the issues at hand. It’s important that you exhibit exceptional attention to detail, coupled with proficient time management and organisational skills.

Career progression and training:

The role will begin with 2 months of training and learning the role while working day shift hours with our London team (remotely, but with the option to work from the office if you wish). Sinara will provide training on industry/domain-specific topics and applications. There will be opportunities to join wider technical training offered within Sinara. Certification training is supported at Sinara where it is relevant to the role.

What we offer:

• Sinara offers a competitive salary and benefits package, which includes:
• Base salary range £38,000-£42,000
• Two profit-related bonus schemes
• Salary reviews every 6 months for the first two years, then annually
• 25 days of holiday
• A pension plan and pension salary sacrifice option
• Private medical scheme
• Income protection insurance
• Training budget per employee
• All necessary home working equipment
• Employee wellbeing benefits

Working hours:

This position is full-time, requiring 37.5 hours of work per week rotating in between the different shifts. It is a remote based role (within UK).

About Sinara:

Sinara is a well-established software house based in London, offering software development services and products to exchanges, financial institutions, and market data vendors. We provide robust technical expertise and adopt a pragmatic, flexible approach to delivering and supporting business-critical IT systems. Our location is just south of Tower Bridge in the bustling Bermondsey district, with its excellent transport connections, including quick and easy access to London Bridge. We recruit an intake of graduates every year in our software engineering and technical operations departments and all graduates are given 1:1 mentoring and career development guidance as well as interaction opportunities and socials with fellow graduates whether they be remote or in office.

As an equal opportunities employer, we invite applications from all suitably qualified individuals, regardless of race, gender, disability, age, religion or belief, sexual orientation, or relationship status.

To Apply:

Either click apply or send your CV, along with “Graduate Dev Ops and Application Support Engineer” in the subject line to and our recruitment team will be in touch.