At a Glance
- Tasks: Support critical applications and resolve customer incidents while collaborating with developers.
- Company: Join Sinara, a dynamic software house in London with a collaborative culture.
- Benefits: Enjoy a competitive salary, bonuses, flexible working, and 25 days holiday.
- Other info: Great career progression opportunities and mentoring for graduates.
- Why this job: Kickstart your career in tech with hands-on training and real impact on innovative projects.
- Qualifications: Customer support experience in IT and a passion for problem-solving are essential.
The predicted salary is between 42000 - 42000 £ per year.
Years Experience: 0-2 years in relevant experience
Job Type: Permanent, Full-Time
Start Date: ASAP, rolling recruitment
Sinara Consultants are actively recruiting skilled, adaptable and inquisitive Application Support Analysts to join our Technical Operations team. You will be supporting a number of our business-critical applications, providing third-line support to a variety of customers. The role requires availability outside of working hours on a rotational basis. The role is an interesting mix of DevOps engineering work on projects within the Tech Ops team and providing technical support for our Sinara-built applications; maintaining our mission-critical applications, delivering application management support and providing technical support for Sinara software applications to a variety of customers. Full training will be provided at the start.
About the Role:
You will be responsible for analysing, prioritising and resolving customer support incidents which may be application, data or system related.
Primary duties include:
- Resolving issues related to applications and environments
- Analysing, prioritising and triaging incidents reported by customers
- Conducting investigations to provide solutions or temporary workarounds
- Collaborating with developers upon identification of potential software defects
- Communicating with customers until incident resolution
- Proactive collaboration in the incidents of all the members of the team
Additional responsibilities:
- Proactively maintaining support material
- Contributing to customer service performance reports
- Documenting routine change requests
- Undertaking routine data or system configuration tasks
- Working alongside the developers undertaking application and system testing
- Deploying applications
- Maintaining internal applications
- Setting up new internal application environments
The work is often technically demanding and requires an imaginative thought process. You will collaborate with Sinara’s own software development teams.
About you:
You will have some experience working in a customer-facing support role in an IT environment. Although your academic qualifications are not critically important, you will be dealing with technically able colleagues who set high standards. We are not looking for any specific certification, but you will need to demonstrate some relevant experience.
Your Skillset:
The qualities we are looking for include:
- A general understanding of Microsoft Windows infrastructure is essential, including Web Service technologies
- A good understanding of SQL (Postgres, SQL server, MySQL)
- An enthusiasm for getting the job done without compromising accuracy or quality
- The ability to quickly learn those concepts with which you are unfamiliar
- Good verbal and written communication
- Effective time management and organisational skills
It would be very beneficial to have knowledge in any of the following:
- The ability to construct relatively complex SQL queries
- Networking
- Knowledge of financial trading and market data would be useful
You may have a software development, system or database administration background but will be keen to move to an application support role with a broader knowledge base. Our specialist applications are varied, and you will need to acquire a thorough understanding of the underlying business processes and data structures. However, most of this can be taught on the job.
To excel in this role, we seek budding engineers who possess a passion for tackling diverse and complex IT challenges. You should have the aptitude and dedication to rapidly acquire new technical abilities and assimilate fresh domain knowledge as necessary. We want people who are naturally curious about systems and technologies and thrive on problem solving. You should be proactive, self-driven, capable of independent initiative, and consistently consider the broader context and potential ramifications of the issues at hand. It’s important that you exhibit exceptional attention to detail, coupled with proficient time management and organisational skills.
Career progression and training:
The role will begin with 3 months of structured training and learning the role. Sinara will provide training on industry/domain-specific topics and applications. There will be opportunities to join wider technical training offered within Sinara. Certification training is supported at Sinara where it is relevant to the role.
What we offer:
Sinara offers a competitive salary and benefits package, which includes:
- Base salary of £42,000
- Two profit-related bonus schemes
- Salary reviews every 6 months for the first two years, then annually
- Additional remuneration is available for the out-of-hours support rota
- 25 days of holiday
- A pension plan and pension salary sacrifice option
Other Benefits:
- Income protection insurance
- Hybrid and flexible working: mix of office and home working
- All necessary home working equipment
Working hours:
This position is full-time, predominantly Monday to Friday but may require availability outside of working hours on a rotational basis (to be discussed). There is the possibility of joining the “on-call” support rota for additional remuneration. It is a hybrid role (with 2- or 3 days in the office and the rest remote).
About Sinara:
Sinara is a well-established software house based in London, offering software development services and products to exchanges, financial institutions, and market data vendors. We provide robust technical expertise and adopt a pragmatic, flexible approach to delivering and supporting business-critical IT systems. Our location is just south of Tower Bridge in the bustling Bermondsey district, with its excellent transport connections, including quick and easy access to London Bridge. We recruit an intake of graduates every year in our software engineering and technical operations departments and all graduates are given 1:1 mentoring and career development guidance as well as interaction opportunities and socials with fellow graduates whether they be remote or in office.
As an equal opportunities employer, we invite applications from all suitably qualified individuals, regardless of race, gender, disability, age, religion or belief, sexual orientation, or relationship status. Sinara is only able to hire people who already possess the right to work in the UK and cannot provide employer visa sponsorship.
Graduate Application Support Analyst in London employer: Sinara
Sinara Consultants is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets collaboration. With a strong focus on employee growth, we provide comprehensive training and mentoring for our Graduate Application Support Analysts, ensuring they develop their skills while working on mission-critical applications. Our hybrid working model, competitive salary, and supportive culture make Sinara an attractive place for those eager to tackle complex IT challenges and advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Application Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sinara values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sinara might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sinara!
✨Direct Apply to Sinara
Let's not forget to apply directly through the Sinara website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Graduate Application Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sinara.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sinara. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sinara
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
