Graduate Support Engineer

Salary: £38,000 - £42,000 (depending on experience) + Bonus + Benefits

Years Experience: 0-2 years in relevant experience

Job Type: Permanent, Full-Time

Start Date: ASAP, rolling recruitment

Sinara Consultants is actively seeking technically-minded and curious graduates who are interested in a career in DevOps and Application Support and Engineering fields to join our Technical Operations team. The role is an interesting mix of DevOps engineering work on projects within the Tech Ops team and providing technical support for our Sinara-built applications; maintaining our mission-critical applications, delivering application management support and providing technical support for Sinara software applications to a variety of customers. Full training will be provided at the start.

About the Role:

The role entails active monitoring, maintenance, management, deployment and incident support of Sinara software applications for our clients. Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems. Another facet of the role will be involvement in some of the department’s large-scope projects, for example building internal environments with Kubernetes or implementing AWS security configurations. We deliver support 24 hours a day, as such the position involves working beyond standard business hours on some occasions or being on call.

Primary duties include:

• Ensuring operational performance of our applications and environments
• Maintaining our server estate and services
• Performing routine data or system configuration tasks
• Deploying, managing and updating AWS services and other cloud platforms
• Administering containerisation tools and orchestration platforms such as Docker and Kubernetes
• Proactively finding tasks to improve the processes
• Maintenance of internal infrastructure
• Resolving issues related to applications and environments
• Analysing, prioritising and triaging incidents reported by customers
• Conducting investigations to provide solutions or temporary workarounds
• Collaborating with developers upon identification of potential software defects
• Communicating with customers until incident resolution
• Proactively collaborating in the incidents of all the members of the team
• Proactively updating support materials
• Contributing to customer service performance reports
• Documenting routine change requests
• Participating in application testing throughout the full test lifecycle

The work is often technically demanding and requires an imaginative thought process. You will collaborate with Sinara’s own software development teams.

Your Skillset:

• Technical, STEM degree (because we need people who can pick up technical concepts and tools quickly)
• General knowledge of IT concepts (Windows, Linux, networking, VMs, databases)
• It would be very beneficial to have knowledge in any of the following:
• AWS (Managing AWS resources in an existing architecture, using monitoring tools and deploying applications on existing architecture)
• Terraform
• Interpreting and troubleshooting log files
• Networking
• Performance

To excel in this role, we seek budding engineers who possess a passion for tackling diverse and complex IT challenges. You should have the aptitude and dedication to rapidly acquire new technical abilities and assimilate fresh domain knowledge as necessary. We want people who are naturally curious about systems and technologies and thrive on problem solving. You should be proactive, self-driven, capable of independent initiative, and consistently consider the broader context and potential ramifications of the issues at hand. It’s important that you exhibit exceptional attention to detail, coupled with proficient time management and organisational skills.

Career progression and training:

The role will begin with 3 months of structured training and learning the role. Sinara will provide training on industry/domain-specific topics and applications. There will be opportunities to join wider technical training offered within Sinara. Certification training is supported at Sinara where it is relevant to the role.

What we offer:

Sinara offers a competitive salary and benefits package, which includes:

• Two profit-related bonus schemes
• Salary reviews every 6 months for the first two years, then annually
• 25 days of holiday
• A pension plan and pension salary sacrifice option
• Other Benefits:
• Income protection insurance
• Hybrid and flexible working: mix of office and home working
• All necessary home working equipment

Working hours:

This position is full-time, requiring 37.5 hours of work per week (depending on the shift). It is a hybrid role (with 2- or 3 days in the office and the rest remote).

About Sinara:

Sinara is a well-established software house based in London, offering software development services and products to exchanges, financial institutions, and market data vendors. We provide robust technical expertise and adopt a pragmatic, flexible approach to delivering and supporting business-critical IT systems. Our location is just south of Tower Bridge in the bustling Bermondsey district, with its excellent transport connections, including quick and easy access to London Bridge. We recruit an intake of graduates every year in our software engineering and technical operations departments and all graduates are given 1:1 mentoring and career development guidance as well as interaction opportunities and socials with fellow graduates whether they be remote or in office. As an equal opportunities’ employer, we invite applications from all suitably qualified individuals, regardless of race, gender, disability, age, religion or belief, sexual orientation, or relationship status. Sinara is only able to hire people who already possess the right to work in the UK and cannot provide employer visa sponsorship.