Graduate Dev Ops and Application Support Engineer

p strong Location: /strong Remote (within UK) /p p strong Salary: /strong £38,000 - £42,000 + Bonus+ Benefits /p p strong Years Experience /strong : 0-2 years in relevant experience /p p strong Job Type: /strong Permanent, Full-Time /p p strong Start Date: /strong ASAP, rolling recruitment /p p br /p p br /p p Sinara Consultants is actively seeking technically-minded and curious graduates who are interested in a career in DevOps and Application Support and Engineering fields to join our Technical Operations team. /p p The role is an interesting mix of DevOps engineering work on projects within Tech Ops team and providing technical support for our Sinara-built applications; maintaining our mission-critical applications, infrastructure and delivering application management support to a variety of customers. /p p This is a shift-based role requiring availability for different shifts including evening and overnight shifts. Applicants should ensure they are comfortable with this. /p p Full training will be provided at the start. /p p The role is remote although you must be based in the UK. /p p br /p p strong About the Role: /strong /p p The role entails active monitoring, maintenance, management and incident support of Sinara software applications for our clients. /p p Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems. /p p Another facet of the role will be involvement in some of the department’s large-scope projects, for example building internal environments with Kubernetes or implementing AWS security configurations as well as other tasks such as deployments. /p p A key purpose of the role is to provide technical support 24 hours a day, as such the position involves working beyond standard business hours, on a shift pattern rotating between evenings, overnight and early morning shifts. A two-month initial training period would be during normal day time hours. /p p br /p p strong u Primary duties include /u /strong u : /u /p p Systems and Application Management: /p ul li Ensuring operational performance of our applications and environments /li li Monitoring dashboards /li li Overnight monitoring checks of the internal infrastructure /li li Maintaining our Linux server estate and services /li li Performing routine data or system configuration tasks /li li Deploying, managing and updating AWS services and other cloud platforms /li li Administering containerisation tools and orchestration platforms such as Docker and Kubernetes /li li Proactively finding tasks to improve the processes /li li Maintenance of internal infrastructure. /li /ul p br /p p Incident Management: /p ul li Resolving issues related to applications and environments /li li Analysing, prioritising and triaging incidents reported by customers /li li Conducting investigations to provide solutions or temporary workarounds /li li Collaborating with developers upon identification of potential software defects /li li Communicating with customers until incident resolution /li li Transitioning issues to the standard-hours application support team /li li Proactively collaboration in the incidents owned across all team /li /ul p /p p strong u Additional responsibilities encompass: /u /strong /p ul li Proactively updating support materials /li li Contributing to customer service performance reports /li li Documenting routine change requests /li li Participating in application testing throughout the full test lifecycle /li /ul p The work is often technically demanding and requires an imaginative thought process. You will collaborate with Sinara’s own software development teams. /p p br /p p strong The shifts /strong /p p A key purpose of the role is to fulfil our duty to provide technical support services for our applications 24 hours a day. As such the position involves working beyond standard business hours. /p p The role joins of a team of fellow multi-shift engineers who together seamlessly cover the 24 hours split across 3 shifts spanning evenings, overnight and mornings with a flexible fourth shift during daytime. The shifts rotate on approximately bi-monthly basis and all team members are required to be available to fulfil any shifts (with notice). /p p Currently we support clients 24/5 but we expect this to develop into 24/7 support. /p p br /p p strong Your Skillset: /strong /p p br /p p strong u Essential /u /strong /p ul li Technical, STEM degree (because we need people who can pick up technical concepts and tools quickly) /li li General knowledge of IT concepts (Windows, Linux, networking, VMs, databases) /li li Troubleshooting skills /li li Customer service skills /li /ul p br /p p strong u Desired /u /strong /p p It would be very beneficial to have knowledge in any of the following: /p ul li Linux /li li AWS (Managing AWS resources in an existing architecture, using monitoring tools and deploying applications on existing architecture) /li li Kubernetes, K9s, kubectl, K3s, K8s /li li Terraform, Helm (IaC) /li li Datbases (PostgreSQL, SQLserver, MySql) /li li Interpreting and troubleshooting log files /li li Networking /li /ul p /p p strong Your attributes: /strong /p p To excel in this role, we seek budding engineers who possess a passion for tackling diverse and complex IT challenges. You should have the aptitude and dedication to rapidly acquire new technical abilities and assimilate fresh domain knowledge as necessary. /p p We want people who are naturally curious about systems and technologies and thrive on problem solving. You should be proactive, self-driven, capable of independent initiative, and consistently consider the broader context and potential ramifications of the issues at hand. /p p It’s important that you exhibit exceptional attention to detail, coupled with proficient time management and organisational skills. /p p br /p p strong Career progression and training: /strong /p p The role will begin with 2 months of training and learning the role while working day shift hours with our London team (remotely, but with the option to work from the office if you wish). /p p Sinara will provide training on industry/domain-specific topics and applications. /p p There will be opportunities to join wider technical training offered within Sinara. /p p Certification training is supported at Sinara where it is relevant to the role. /p p /p p strong What we offer: /strong /p p Sinara offers a competitive salary and benefits package, which includes: /p ul li Base salary range £38,000-£42,000 /li li Two profit-related bonus schemes /li li Salary reviews every 6 months for the first two years, then annually /li li 25 days of holiday /li li A pension plan and pension salary sacrifice option /li li Private medical scheme /li li Income protection insurance /li li Training budget per employee /li li All necessary home working equipment /li li Employee wellbeing benefits /li /ul p strong /strong /p p strong Working hours: /strong /p p This position is full-time, requiring 37.5 hours of work per week rotating in between the different shifts. /p p It is a remote based role (within UK). /p p /p p strong About Sinara: /strong /p p Sinara is a well-established software house based in London, offering software development services and products to exchanges, financial institutions, and market data vendors. We provide robust technical expertise and adopt a pragmatic, flexible approach to delivering and supporting business-critical IT systems. /p p Our location is just south of Tower Bridge in the bustling Bermondsey district, with its excellent transport connections, including quick and easy access to London Bridge. /p p We recruit an intake of graduates every year in our software engineering and technical operations departments and all graduates are given 1:1 mentoring and career development guidance as well as interaction opportunities and socials with fellow graduates whether they be remote or in office. /p p As an equal opportunities’ employer, we invite applications from all suitably qualified individuals, regardless of race, gender, disability, age, religion or belief, sexual orientation, or relationship status. /p p /p p strong To Apply: /strong /p p Either click apply or send your CV, along with “ strong Graduate Dev Ops and Application Support Engineer” /strong in the subject line to recruitment@sinara.co.uk and our recruitment team will be in touch. /p